Dhiaa Potts
Rockwell,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Pharmacy Help Desk Representative
Continuum Global Solutions
12.2023 - Current
- Improved customer satisfaction by addressing and resolving technical issues promptly and professionally.
- Streamlined help desk processes for increased efficiency with clear communication and thorough documentation.
- Consistently met performance metrics, prioritizing and managing incoming support requests.
- Enhanced team productivity by collaborating effectively with colleagues to resolve complex issues quickly.
- Maintained exceptional first-call resolution rates through diligent troubleshooting and problem-solving skills.
Chat Advisor
Kelly Services
11.2022 - 11.2023
- Enhanced customer satisfaction by addressing and resolving inquiries in an efficient manner.
- Streamlined communication processes for improved issue resolution and increased customer loyalty.
- Managed multiple chat sessions simultaneously, ensuring prompt responses and timely resolutions.
- Assisted clients with product selection, providing knowledgeable advice and personalized recommendations.
- Efficiently navigated internal systems while actively engaging with customers, resulting in seamless multitasking abilities.
Direct Support Professional
Network Of Community Options
08.2014 - 11.2022
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Education
Associate of Applied Science - Health Information Management
Ozarka College
Melbourne, AR05.2006
Skills
- Technical Support
- Multitasking
- Software knowledge
- Attention to detail
- Customer service
- Remote support
- Help Desk Software
- CRM Experience
Timeline
Pharmacy Help Desk Representative
Continuum Global Solutions
12.2023 - Current
Chat Advisor
Kelly Services
11.2022 - 11.2023
Direct Support Professional
Network Of Community Options
08.2014 - 11.2022
Associate of Applied Science - Health Information Management
Ozarka College