Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Awards and Recognitions
Additional Information
Timeline
Generic

Dhileep Kumar

Chesterfield,MO

Summary

A Masters student with strong knowledge of User Access management in Human Resources services. Expertise in maintaining relationships with diverse range of stakeholders, customers in dynamic and fast paced settings. In-depth understanding of customer service, data management and Email etiquette. Strong organizational and team collaboration skills with experience in improving processes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Associate

Amazon
09.2019 - 07.2023

● As a SME responsible for Termination data analysis, Project intake and transitions, Stake holder management, Vendor Management.
● Engage with BI team for data sourcing.
● Sharing inputs to the PXT security team for data privacy.
● Frequent call outs to the BI team on data inaccuracy.
● Partnered with LinkedIn for a bulk termination process.

● As a primary source for the newly onboarded project, assisted stakeholders with purchase order creation for Recruiting agency payments.
● Assisting PL in monthly metrics and weekly connections with stakeholders.
● Documenting the new intakes and process changes.
● Extracting, storing the weekly data reports and validating the volume intake.
● Data validation in Amazon Recruiting Data Suite (RDS) for employee list.
● Handling data for further process to other peers.
● Provision and de-provision of employees in different recruiting portals.
● Moving users into groups based on policies and rules.
● Supporting users to resolve access issues and certification issues.
● As a SME supported and provided inputs to the Stakeholder team for smooth transition of LinkedIn and HireEz 3P tools with SSO integration.
● Partnered with PXT security, BI team and Stakeholders in implementation of SSO.
● Addressing SSO issues and adhere to process level SLAs.
● Involved in LinkedIn dashboard clean up activity along with Stakeholder, which helped me to gain knowledge at
application-level issues resolutions.
● Assisting stakeholders and vendors with their enquiries and providing resolutions.
● Attending portal issues and troubleshooting with vendors.

● Assisting stakeholder’s with their enquiries.

● Attending vendor payment/invoice enquiries.

● Assisting recruiter’s job board status enquiries/troubleshooting license issues with vendors.



Education

Master of Arts - Information Technology Management

Webster University
St Louis, MO
05.2025

Bachelor of Technology - Mechanical Engineering

JNTUH
Hyderabad
06.2019

Skills

  • Stakeholder engagement
  • Cross-functional collaboration
  • Time management
  • Training and mentoring
  • MS Office
  • Customer obsession
  • Team management
  • Effective communication

Certification

  • Certified RS Mentor, [Amazon]
  • Okta Certified professional- [Dec 2021- Dec 2023]

Hobbies

In my free time I keep my self occupied in playing Cricket, grooving to music and journaling.

Languages

English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual

Awards and Recognitions

  • Awarded 11 Dazzlers for best monthly performances (2019-2023)
  • Awarded Master Blaster for Q1, 2022 for Quarterly best performer.
  • Received accolades from Stakeholders, Managers and Peers.
  • Received Kudos from current Masters instructors.

Additional Information

  • Representing Webster Cricket Club as a player.
  • Current cumulative GPA: 4.0

Timeline

Senior Associate

Amazon
09.2019 - 07.2023

Master of Arts - Information Technology Management

Webster University

Bachelor of Technology - Mechanical Engineering

JNTUH
Dhileep Kumar