Donald L Hiltz Jr.
Hedgesville,WV
Summary
To utilize my advanced managerial experience and excellent customer service skills in a professional and ethical work environment.
Overview
2025
2025
years of professional experience
Work History
Automotive Machinist
J & D Engine House
- Operated and maintained all equipment related to engine block and cylinder head machining and rebuilding
- Performed engine tear down and cleaning duties
- Performed blueprinting and final assembly of automotive, marine, and diesel engines
Service Advisor
Wagner’s Outdoor Express RV
03.2024 - Current
Inside Sales Representative
Eagle Auto Parts
03.2023 - 03.2024
Service Manager
Country Roads Tire & Auto
Martinsburg, Wv
01.2018 - 02.2023
- Responsible for scheduling and the flow of the service department
- Work directly with certified technicians to ensure proper diagnosis and repairs are made in a timely manner according to company policy
- Ensure all parts purchased are invoiced correctly and/or returned and verify that proper credit is received
Service Manager
AutoServ
04.2015 - 12.2017
- Responsible for all aspects of shop management
- Interview potential new employees and supply feedback to owner
- Insure all parts purchased are used or returned and proper credit is received
- Responsible for payment to vendors on a weekly/monthly basis
Service Manager
Winkler Automotive Service Center
06.2012 - 04.2015
- Create estimates and repair orders with computerized software
- Implement parts and labor procedures through internet based catalogs and manuals
- Supervise all technicians and support staff
- Oversee training for new service writers, technicians and apprentices
- Organize and distribute daily repair jobs between employees as needed to ensure timely completion
- Discuss and advise clients on options regarding vehicle repairs and scheduled maintenance
- Answer phones, schedule appointments, and filing
- Process billing for insurance and warranty companies
- Assist techs with onboard computer diagnostics and reprogramming
- Responsible for ordering and maintaining shop inventory
Owner/Operator
Blue Island Divers
11.2008 - 05.2012
- Responsible for all procedures related to and involved running a small business
- Strong understanding of profit margins and business operating expenses
- Scheduling of scuba diving guests for particular dates and times, sometimes up to a year in advance
- Supervise all crew members including scuba diving instructors, boat captains and dive masters and schedule as needed
- Oversee training for all new crew members to ensure company standards are met
- Organize daily diving equipment as needed and ensure proper working condition and assembly
- Discuss and advise clients on options regarding scuba diving availability and dive site options
- Answer phones, schedule appointments, and process all charges for business
- Responsible for reading and answering all customer emails and monitoring of business reputation on internet based travel websites and blogs
- Schedule and perform routine maintenance of 30ft Island Hopper scuba diving charter boat and its Cummins diesel power train
- Operate, schedule and perform routine maintenance of Bauer V15 high pressure compressor
- Responsible for all servicing of rental scuba diving equipment including high pressure regulators and buoyancy compensating devices
- Perform annual scuba cylinder inspections, services and fill as required by D.O.T standards
- Certified in oxygen compatible parts cleaning and mixed gas blending by the Technical Diving Institute
Automotive Machinist
Engle Auto Parts
08.1992 - 09.1993
- Sole individual responsible for all machine shop activities
- Processed billing for machine shop services to store accounts
- Assisted in auto parts counter sales
Tech Inspector
75 & 80 Dragway
04.1987 - 10.1992
- Inspect vehicles to ensure N.H.R.A
- Safety standards and class criteria are met
- Coordinate vehicle entry onto track and starting line
- Monitor elimination ladder standings for all vehicle classes
Automotive Machinist
Carroll’s Machine
06.1990 - 07.1992
- Sole individual responsible for all machine shop activities
- Processed billing for machine shop services to store accounts
Education
Selling Automotive Service II -
Automotive Training Institute
Jessup, Md.01.1999
Selling Automotive Service I -
Automotive Training Institute
Jessup, Md.01.1997
Montgomery College -
Rockville, MD01.1986
Lincoln Technical Institute -
Capitol Heights, Md.01.1985
Our Lady of Good Counsel High School -
Wheaton, Md.01.1984
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Time management
- Trustworthy and honest
Timeline
Service Advisor
Wagner’s Outdoor Express RV
03.2024 - Current
Inside Sales Representative
Eagle Auto Parts
03.2023 - 03.2024
Service Manager
Country Roads Tire & Auto
01.2018 - 02.2023
Service Manager
AutoServ
04.2015 - 12.2017
Service Manager
Winkler Automotive Service Center
06.2012 - 04.2015
Owner/Operator
Blue Island Divers
11.2008 - 05.2012
Automotive Machinist
Engle Auto Parts
08.1992 - 09.1993
Automotive Machinist
Carroll’s Machine
06.1990 - 07.1992
Tech Inspector
75 & 80 Dragway
04.1987 - 10.1992
Selling Automotive Service II -
Automotive Training Institute
Selling Automotive Service I -
Automotive Training Institute
Montgomery College -
Lincoln Technical Institute -
Our Lady of Good Counsel High School -
Automotive Machinist
J & D Engine House