DHIMITRI PILURI
WORCESTER,United States
Summary
Polyglot and skilled team player with strong background in Information Technology environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable IT Specialist focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow as IT professional. Graduated with a 3.9 GPA and seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems.
Overview
12
12
years of professional experience
Work History
RELATIONSHIP BANKER
Santander Bank
12.2016 - 04.2024
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Answered customers' questions and explained available services
- Needed for opening accounts and renting safe-deposit boxes
- Investigated and corrected errors upon customers' request, accorded to customer and bank records
- Executed wire transfers of funds
- Compiled information about new accounts, enter account information into computers and file related forms and other documents
- Informed customers of procedures for applying for services, such as ATM cards, direct deposit of checks and certificates of deposit
- Obtained credit records from reporting agencies
- Performed foreign currency transactions and sold traveler's checks
- Processed loan applications.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
CASHIER
TJ MAX AND HOMEGOODS
03.2016 - 10.2016
- Greeted and informed customers of products, fostering positive store experiences
- Maintained high customer satisfaction levels by going the extra mile to personalize service
- Processed cash register transactions on POS and provided correct change
- Answered questions regarding special and seasonal products
- Maintained knowledge of current products and proper pricing
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Learned special prices and promotions and encouraged customers to participate in offers
- Returned non-purchased products to shelves, maintaining strong visual merchandising
- Promoted store loyalty programs, credit cards, and protection plans to guests
- Received feedback and complaints while demonstrating exceptional customer service
- Greeted customers with prompt and friendly service
- Kept up a high pace to minimize customer wait times at checkout
- Provided customers with outstanding customer service exceeding store expectations
- Assisted customers with locating hard-to-find items.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
SALES REPRESENTATIVE
TREDY CALL CENTER
04.2012 - 08.2015
- Developed and maintained strong customer relationships and networks within designated sales territory
- Generated leads and maintained lists of prospective customers
- Tracked sales numbers and issued progress reports to executives for review
- Worked with management teams to develop annual sales plans, goals, and targets
- Scheduled sales presentations to promote company programs and educate clients on offerings
- Negotiated contracts and prices with clients to exceed sales goals
- Researched market and competitor trends to implement best practices and improve customer satisfaction
- Prepared weekly and monthly reports of business activity and sales forecasts
- Remained current on relevant product and industry information to provide up-to-date catalogs and services
- Called and met with regular and prospective customers to build long-term customer relationships and networks
- Met deadlines while maintaining high-quality deliverables.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Master of Science - HEALTHCARE INFORMATICS
Southern New Hampshire University
Manchester, NH05.2024
Bachelor of Science - International Relations
La Sapienza University
Rome, ITALY05.2014
High School Diploma -
RAQI QIRINXHI
Korce, ALBANIA06.2009
Skills
- Process applications
- Sell services
- Serve customer needs
- Open new accounts
- Motivation
- Organization
- Verbal communication
- Teamwork
- Customer relations
- Networking
- Multitasking
- Creative thinking
- Collaboration
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
Awards
- President's Circle Award Winner, 2023
- Top Performer, Inside Sales Team, 2022
- Employee of the Month, Santander Bank 2020
References
- ALVARO CANALES, Branch Manager, Santander Bank, 401-490-1665, Alvaro.canales@santander.us
- CHENDA KEN, Branch Manager, Centreville Bank, 401-559-9056, chenda.ken@centerville.us
- CORINE MONTEIRO, Relationship Banker, 401-241-2650, corine.monteiro@santander.us
- MELVIN VEAL, Branch Manager, Santander Bank, 508-277-1473, Melvinveal@santander.us
- FELICIANA DEALMEIDA, Branch Operations Manager, Santander Bank, 401-309-3577, Felicianadealmeida@santander.us
Languages
Italian
Full Professional
Spanish
Full Professional
Albanian
Full Professional
Greek
Professional Working
French
Full Professional
Timeline
RELATIONSHIP BANKER
Santander Bank
12.2016 - 04.2024
CASHIER
TJ MAX AND HOMEGOODS
03.2016 - 10.2016
SALES REPRESENTATIVE
TREDY CALL CENTER
04.2012 - 08.2015
Master of Science - HEALTHCARE INFORMATICS
Southern New Hampshire University
Bachelor of Science - International Relations
La Sapienza University
High School Diploma -
RAQI QIRINXHI