Dhiraj Aade
Denver,CO
Summary
Experienced and results-driven hospitality and restaurant industry specialist with a demonstrated history of success in managing operations, driving revenue growth, and delivering exceptional guest experiences. Proficient in all aspects of restaurant and hospitality management, including front-of-house operations, staff training and development, inventory management, and customer service excellence. Skilled in creating and implementing strategies to enhance operational efficiency, increase profitability, and exceed guest satisfaction goals. A proactive leader with a passion for fostering teamwork and cultivating a positive work culture. Seeking to leverage expertise to contribute to the success of a dynamic hospitality or restaurant establishment.
Overview
8
8
years of professional experience
Work History
Night Auditor/Front Desk Clerk
Thompson Hotel
10.2023 - Current
- Conduct nightly audits to ensure accuracy of financial transactions
- Handle guest inquiries and complaints, providing prompt assistance
- Process check-ins and check-outs, including payment collection
- Maintain security and perform routine checks throughout the hotel
- Collaborate with other departments to address guest issues.
Front Desk Supervisor
Fairfield By Marriott
01.2023 - 10.2023
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built talented team through hiring and training new associates.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Operations Manager
Cousins Maine Lobster
07.2022 - 12.2022
- Manage daily operations, including food preparation, sales, and scheduling
- Train and supervise staff to ensure efficient service and adherence to food safety standards
- Monitor inventory levels and order supplies as needed to maintain stock
- Handle customer inquiries and resolve any issues or complaints
- Coordinate truck locations and events to maximize sales opportunities
- Maintain cleanliness and sanitation standards in accordance with health regulations.
Front Desk Assistant Manager
Days Inn & Suites
01.2022 - 07.2022
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues
- Supports managers with business documentation and professional demeanor at all times
- Efficiently processes updated client information and payments into database
- Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items
- Ability to multitask effectively in a fast-paced environment
- Maintains a friendly, approachable style to build relationships and work harmoniously with others.
Restaurant Manager
Chilli's Grill & Bar
10.2021 - 12.2021
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new hire
- Evaluate and improve operations and financial performance
- Direct the employee assessment process
- Ensure staff follows health and safety regulations.
Employment Specialist
International Rescue Committee
01.2021 - 10.2021
- Conduct assessments to identify clients' skills, interests, and career goals
- Develop individualized employment plans and provide guidance on job search strategies
- Assist with resume writing, cover letter preparation, and interview coaching
- Collaborate with employers to match candidates with suitable job opportunities
- Provide ongoing support and follow-up to clients after placement to ensure retention and success in the workplace
- Maintain accurate records and documentation of client interactions and outcomes.
Restaurant Manager
Serene Restaurant
03.2020 - 12.2020
- Supervise and train restaurant staff, including servers, cooks, and hosts
- Manage inventory levels, order supplies, and control food and labor costs
- Ensure compliance with health and safety regulations and restaurant policies
- Handle customer inquiries, concerns, and complaints in a timely and professional manner
- Develop and implement strategies to increase sales and profitability
- Schedule shifts and manage staffing levels to meet business needs
- Conduct performance evaluations and provide feedback to staff members.
Guest Relations Specialist
JW Marriott
03.2018 - 08.2018
- Greet guests warmly and assist with inquiries, requests, and concerns
- Act as a liaison between guests and various departments to ensure prompt resolution of issues
- Anticipate guest needs and provide personalized recommendations and assistance
- Handle guest feedback and complaints with professionalism and empathy
- Coordinate special requests, amenities, and arrangements to exceed guest expectations
- Maintain accurate guest records and follow-up to ensure satisfaction and loyalty
- Assist with reservations, check-ins, and check-outs as needed.
Line Cook Intern
The Newport Harbor Hotel And Marina
04.2016 - 12.2016
- Monitored and completed food ordering, intake and inspection of delivered items, as well as the monthly supervision of food inventory
- Prepared meals up to standards and expectations
- Organized and customized daily food and beverage menus according to the needs and safety of all children and staff
- Completed the calculation of the monthly meal count, maintained cleanliness of the entire kitchen, equipment, and operating machinery
- Responsible for preparation, completion and distribution of menu items for 80+ people, including staff.
Education
Bachelor of Science - Hospitality And Catering Management
IIHM
INDIA05.2018
Skills
- Kitchen management
- Microsoft Office
- Restaurant management
- Serving Experience
- Culinary
- Hospitality management
- Night audit
- Guest Reception
- Front Desk Operations
- Clerical duties
Additional Information
Computer Skills: Salesforce. MS-OFFICE.
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
1ST Runner up at Rookie Chef Bangkok
Certification
Timeline
Night Auditor/Front Desk Clerk
Thompson Hotel
10.2023 - Current
Front Desk Supervisor
Fairfield By Marriott
01.2023 - 10.2023
Operations Manager
Cousins Maine Lobster
07.2022 - 12.2022
Front Desk Assistant Manager
Days Inn & Suites
01.2022 - 07.2022
Restaurant Manager
Chilli's Grill & Bar
10.2021 - 12.2021
Employment Specialist
International Rescue Committee
01.2021 - 10.2021
Restaurant Manager
Serene Restaurant
03.2020 - 12.2020
Guest Relations Specialist
JW Marriott
03.2018 - 08.2018
Line Cook Intern
The Newport Harbor Hotel And Marina
04.2016 - 12.2016
Bachelor of Science - Hospitality And Catering Management
IIHM
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