DHIRAN DHAMALA
Liberty Township
Summary
Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Mercy Fairfield Hospital
09.2024 - Current
- Answer and route incoming calls from family members and loved ones trying to reach patients in the hospital.
- Notify and coordinate with hospital security for emergencies or visitor-related issues.
- Efficiently contact and dispatch on-call nurses, surgeons, anesthesiologists, and physicians for emergencies, urgent procedures, or scheduled surgeries, ensuring timely response and seamless communication across departments.
- Handle all patient and internal communication with utmost discretion and in compliance with HIPAA regulations.
- Work closely with clinical, administrative, and security teams to ensure smooth operations across shifts.
- Promptly initiate and announce overhead emergency codes such as Code Blue (cardiac arrest), Rapid Response, Stroke Alert, Code Red (fire), and other hospital-specific codes. Ensure accurate communication and immediate notification to all necessary departments, following established emergency protocols.
Front Desk Receptionist
Clarkson Eyecare
10.2023 - 07.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scanned and verified photo IDs and insurance cards to ensure accurate patient records and smooth check-in processes.
Front Desk Receptionist Intern
Christ hospital
07.2021 - 11.2021
- Developed strong organizational and time management skills by completing multiple tasks simultaneously
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Handled multi-line phone system and promptly transferred calls
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Answered questions about company location and hours of operation.
Education
Associate in Arts (A.A.) -
University of Cincinnati
Cincinnati, Ohio04.2022
Skills
- Interpersonal Skills
- Administrative Support
- Professionalism
- Customer Service
- Microsoft Office Proficiency
- Data Entry
- Active Listener
- Multitasking
Certification
BLS/CPR
Timeline
Telecommunications Operator
Mercy Fairfield Hospital
09.2024 - Current
Front Desk Receptionist
Clarkson Eyecare
10.2023 - 07.2024
Front Desk Receptionist Intern
Christ hospital
07.2021 - 11.2021
Associate in Arts (A.A.) -
University of Cincinnati
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