Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dhivya Chandramohan

Hyderguda, Hyderabad, India

Summary

Experienced leader adept at creating effective training programs for seamless team integration. Skilled in organizing goal-oriented team meetings and providing mentorship to ensure deadlines are met. Dedicated to fostering a collaborative environment to drive team success and exceed objectives.

Overview

5
5
years of professional experience

Work History

SME

Sutherland
03.2021 - Current
  • Directed and mentored a team of 20-25 members, ensuring their delivery of exceptional customer service.
  • Conducted thorough analysis of existing processes, identifying areas for improvement that significantly enhanced customer satisfaction.
  • Effectively managed team attendance, performance, and attainment of key metrics, fostering a culture of excellence and accountability.

Process Advisor

Barclays
05.2019 - 09.2021
  • Specialized in handling UK credit card complaints with precision and empathy, ensuring swift resolution and customer satisfaction.
  • Executed seamless fund transfers from factoring accounts to customer current accounts, maintaining accuracy and compliance.
  • Conducted meticulous ID EV checks for credit card transactions, ensuring security and regulatory adherence.
  • Spearheaded comprehensive training sessions for new joiners, equipping them with essential skills and knowledge for success in their roles.

Process Associate

Accenture
  • Diligently verify documents submitted by customers, meticulously checking each line to identify any missing information.
  • Proficiently navigate files to ensure completeness of information, promptly reporting any discrepancies to superiors within specified timeframes.
  • Demonstrate expertise in mortgage concepts specific to the USA, performing indexing and post-closing audits with precision and understanding.

Education

MBA - Human Resources Management

Auxilium College
Vellore, Tamilnadu, India
06.2015

B.Com - General

Jairam Arts & Science
Salem, Tamilnadu, India
06.2013

Skills

  • Leadership
  • Communication
  • Decisiveness
  • Team Building
  • Problem Solving
  • Report Analysis

Accomplishments

  • Consistently excelled as a Team Lead for two years, demonstrating exceptional performance.

Timeline

SME

Sutherland
03.2021 - Current

Process Advisor

Barclays
05.2019 - 09.2021

Process Associate

Accenture

MBA - Human Resources Management

Auxilium College

B.Com - General

Jairam Arts & Science

Similar Profiles

CREATE PROFILE
Dhivya Chandramohan