Dhonnovin Gee
Kansas City,MO
Summary
Dynamic operations and customer service professional with nearly a decade of experience in enhancing customer satisfaction and optimizing workflow processes. Expertise includes customer service, order picking, shipping, forklift operation, crew training, team collaboration and client support, all underpinned by a commitment to safety and efficiency. Recognized for exceptional attention to detail and the ability to maintain seamless production flow in high-pressure environments. Carries out every task with a sense of urgency in a calm and efficient manner. Eager to leverage hands-on experience and a robust work ethic to contribute effectively to team success. Courageous and determined to succeed on goals when faced with any form of adversity or setback that life has to offer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Niagara Bottling
01.2025 - Current
- Operated forklifts to transport materials efficiently within warehouse environment
- Conducted inventory counts to maintain accurate stock levels and prevent shortages
- Assisted in loading and unloading shipments, ensuring timely processing of orders
- Followed safety protocols to minimize accidents and maintain a safe work environment
- Collaborated with team members to optimize workflow and improve operational efficiency
Order Processor
Hallmark
01.2022 - 01.2024
- Processed customer orders efficiently using proprietary order management software.
- Coordinated inventory updates to ensure accurate stock levels and timely order fulfillment.
- Collaborated with logistics teams to streamline shipping operations and enhance delivery timelines.
- Trained new staff on order processing protocols and best practices for accuracy.
- Implemented quality control measures to reduce order discrepancies and improve customer satisfaction.
Warehouse Order Picker
Stuppy Greenhouse
01.2020 - 01.2022
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Selected and packed orders accurately for timely shipment to customers.
- Conducted routine inventory checks to maintain stock accuracy and availability.
- Implemented best practices for organizing storage areas, enhancing accessibility of products.
CSR/Pharmaceutical Benefits Manager
SS&C health
01.2018 - 01.2020
- Resolved customer inquiries efficiently, enhancing overall service satisfaction.
- Monitored customer feedback, identifying trends for continuous service enhancement.
- Analyzed service metrics, driving strategic decisions to optimize support operations.
- Prepared daily financial reports detailing sales figures, inventory counts, expense tracking for management review.
- Assisted with the implementation of new testing software and technology platforms, ensuring a smooth transition for both staff and clients.
Crew Trainer
McDonald's
01.2016 - 01.2017
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Trained employees in customer service, food safety, and performance requirements.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Education
Associate of Arts Degree -
Maple Woods Community College
North Kansas City, MOHigh School Diploma -
Winnetonka High School
North Kansas City, MOSkills
- Client support
- Forklift operation expertise
- Efficient material handling
- Timely order management
- Safeguard sensitive information
- Logistics management
- Sustained physical performance
- Consistent dependability
- Integrity and professionalism
- Effective teamwork and collaboration
- Flexible problem solving
- Effective time management
- Detail-oriented and precise
- Expertise in Microsoft Office
- Blueprint/schematic understanding
- Quick Learner
Accomplishments
Theatre Association's Founders' Award recipient for contributions to theater education and development.
Certification
- Food Handler's license
- Liquor Permit
- Forklift Operator certificate
Languages
Spanish
Limited Working
Achievement
Theatre Association’s Founders’ Award recipient for contributions to theater education and development.
Additional Experience & Interests
- Voice Director
- Graphic Designer
Timeline
Warehouse Associate
Niagara Bottling
01.2025 - Current
Order Processor
Hallmark
01.2022 - 01.2024
Warehouse Order Picker
Stuppy Greenhouse
01.2020 - 01.2022
CSR/Pharmaceutical Benefits Manager
SS&C health
01.2018 - 01.2020
Crew Trainer
McDonald's
01.2016 - 01.2017
Associate of Arts Degree -
Maple Woods Community College
High School Diploma -
Winnetonka High School