Dhruv Dev
Sammaimish,Washinton
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Special Services Associate
Home Depot
Redmond, WA
05.2022 - 05.2024
- Managed customer inquiries via phone, email, and chat. Regarding returns and exchanges.
- Assisted customers with resolving issues related to their return or exchange, such as locating receipts.
- Processed customer returns and exchanges following store policy.
- Provided superior customer service by addressing questions promptly and courteously.
- Promoted store loyalty programs by offering discounts on future purchases when appropriate.
- Explained product features, warranties, and replacement options to customers.
Education
High School Diploma -
Eastlake High School
Sammamish, WA06-2021
Associate of Applied Science - Information Technology
Bellevue College
Bellevue, WASkills
- Analytical and Critical Thinking
- Quality Assurance
- Decision-Making
- Problem Resolution
- Technical Support
- Software testing
- Information Security
- Hardware understanding
- Network Administration
Certification
- ISTQB foundation level Certification
- ISTQB Agile Testing Certification
- Scrum Master Certification
Languages
Hindi
Native/ Bilingual
Timeline
Special Services Associate
Home Depot
05.2022 - 05.2024
High School Diploma -
Eastlake High School
Associate of Applied Science - Information Technology
Bellevue College
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