Dhruv Patel
Schaumburg,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Junior Store Manager/ Operations
Retail Store Management (Shop N' Run)
Schaumburg
05.2019 - Current
- Ensuring that the store is properly stocked with inventory, and managing orders and deliveries
- Ensuring that all products are properly displayed and priced and that the store is clean and well-maintained
- Ensuring proper cash handling and inventory orderings
- Providing excellent customer service to ensure all customers are returning customers.
- Implemented successful business strategies to increase revenue and target new markets.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Gate Lead/ Bag Room Manager/Airport Customer Service Agent
Worldwide Flight Services
Chicago
03.2022 - 09.2023
- Monitoring flight schedules to ensure that gates are prepared for arrival and departure
- Coordinating with ground crews to ensure that baggage and cargo are loaded onto the aircraft on time
- Supervising the loading and unloading of baggage and cargo onto and off aircraft
- Managing a team of baggage handlers, providing training, coaching, and feedback to ensure that they are performing their duties safely and efficiently
- Implementing and enforcing policies and procedures related to baggage handling and customer service
- With experience working in the top international airlines, I have developed very well customer service skills
- Airlines: Ethihad, EVA, SAS, Emirates
- Resolved customer inquiries and complaints requiring management-level escalation.
Cashier/ Chef/ Driver
Old Town Pizza
Schaumburg
05.2019 - 06.2020
- Greeting customers as they enter the store and assisting them with their orders
- Operating a cash register to process payments and making change accurately
- Handling customer complaints or issues in a timely and professional manner.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Bachelor of Arts in Business Management - Business Administration and Management/ Marketing
DePaul Co-Hort
Chicago, IL06-2025
Bachelor of Arts in Business Management -
William Rainey Harper College
05.2023
Graduate -
Homan Estates High School
01.2021
Skills
- Marketing
- Workforce Management
- Business Development
- Strategic Planning
- Performance Management
- Staff Development
- Complex Problem-Solving
- Business Planning
- Team Leadership
- Sales Management
Professional Licenses
Pharmacy Technician, 05/2020
Timeline
Gate Lead/ Bag Room Manager/Airport Customer Service Agent
Worldwide Flight Services
03.2022 - 09.2023
Junior Store Manager/ Operations
Retail Store Management (Shop N' Run)
05.2019 - Current
Cashier/ Chef/ Driver
Old Town Pizza
05.2019 - 06.2020
Bachelor of Arts in Business Management - Business Administration and Management/ Marketing
DePaul Co-Hort
Bachelor of Arts in Business Management -
William Rainey Harper College
Graduate -
Homan Estates High School
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