Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dhruv Patel

Dallas

Summary

Customer-focused and results-driven professional with experience in hospitality and retail management. Proven track record of increasing sales, improving customer satisfaction, and leading high-performing teams. Adept at leveraging marketing techniques, operational strategies, and technology systems to drive business growth and efficiency. Goal-driven sales advisor focused on increasing revenue by cultivating loyal, engaged customers. Energetic, skilled team player offering several years' experience in the field and the desire to exceed expectations across the board. Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.

Overview

4
4
years of professional experience

Work History

Sales Advisor / Lead / Experience Supervisor

Best Buy
11.2022 - Current
  • Recognized for Top Performer on Revenue, Branded Payments and Paid Memberships.
  • Within 1 month became a top 10 performer in current role.
  • Became a consistent leader within store 256, 255, 204, 202 and MM 405 with Best Buy's RPD scorecard, leading in Revenue, BPs, PMs, GSP, and efficiencies in aforementioned categories.
  • Quickly acquired knowledge of store goals, products, and metrics used to highlight success and growth.
  • Within one month of the start date, he has shown continuous leadership qualities, such as coaching fellow associates on quality practices to achieve higher metrics, including Branded Payments, Revenue, and Paid Memberships.
  • Brainstormed and presented several process improvements for an increase in KPIs to management.

Assistant General Manager

Marriott
05.2022 - 08.2024
  • Oversaw front desk operations, including guest services and conflict resolution.
  • Maximized Average Daily Rate (ADR) while maintaining high occupancy levels during off-peak periods.
  • Effectively managed overbookings through strategic room balancing.
  • Ensured guest satisfaction through proactive solutions, including loyalty rewards.
  • Utilized FOSSE system and contributed to Bonvoy membership goals.

Front Desk

DreamLand Motel
04.2021 - 05.2022
  • Managed daily operations, guest check-ins/check-outs, and facility upkeep.
  • Supervised staff and maintained a clean, welcoming environment.
  • Handled budgeting, marketing efforts, and problem resolution to ensure smooth operations.

Education

Computer Science, Minor in Finance

University of Texas At Austin
Austin
05.2024

Skills

  • Customer Service & Conflict Resolution
  • Sales Optimization & Revenue Growth
  • Team Leadership & Coaching
  • Membership & Loyalty Program Expertise
  • Visual Merchandising & Store Presentation
  • Communication & Cross-functional Reporting
  • Front Desk & Hospitality Operations
  • Reservation Systems: Choice Advantage, SynXis, FOSSE
  • Customer relationship management
  • Time management
  • Effective communication
  • Coaching and mentoring
  • Strategy development
  • Performance tracking

Timeline

Sales Advisor / Lead / Experience Supervisor

Best Buy
11.2022 - Current

Assistant General Manager

Marriott
05.2022 - 08.2024

Front Desk

DreamLand Motel
04.2021 - 05.2022

Computer Science, Minor in Finance

University of Texas At Austin