Dhruv Patel
Elizabeth City,NC
Summary
Detail-oriented Business Administration student with a concentration in finance and hands-on experience managing operations in both retail and service environments, including a high-volume gas station and golf course. Proven ability to lead teams, oversee payroll, manage multi-department inventory, and handle daily financial operations with accuracy. Skilled in financial analysis, cash management, and process improvement, with a strong focus on driving efficiency, controlling costs, and supporting overall business performance.
Overview
6
6
years of professional experience
Work History
Operations Manager (Family Owned Business)
Pines Group LLC
Elizabeth City, NC
08.2022 - Current
- Supervised and coordinated a team of employees across daily golf course and bistro operations.
- Managed staff scheduling, training, and performance to ensure efficient service and coverage.
- Processed payroll for employees, ensuring accurate tracking of hours, wages, and timely payments.
- Oversaw daily cash handling and POS transactions.
- Balanced registers, prepared deposits, and maintained financial records with zero discrepancies.
- Monitored pro shop sales, bistro sales and inventory, ensuring accurate tracking and restocking.
- Managed inventory ordering across pro shop, maintenance, and bistro operations
- Coordinated with multiple vendors to source merchandise, equipment, and food supplies
- Resolved employee and customer issues, maintaining smooth operations and high satisfaction,
- Enforced our policies, safety standards, and operational procedures.
Operations Manager (Family Owned Business)
Khushi Petroleum Inc
Elizabeth City, NC
01.2020 - Current
- Managed day-to-day operations of a high-traffic gas station and retail store.
- Supervised and trained a team of employees, improving staff efficiency and service quality.
- Oversaw cash handling and daily deposits averaging $5,000+ with zero discrepancies
- Maintained inventory and coordinated with vendors to ensure consistent product availability.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented cost-saving measures that improved budget adherence without sacrificing quality or service levels.
- Supervised staff and kept employees compliant with our policies and procedures.
Education
Bachelor of Science - Business Administration And Management
North Carolina State University
Raleigh, NC05.2026
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Management
- MS office
- MS Excel
- Negotiation
- Financial management
Timeline
Operations Manager (Family Owned Business)
Pines Group LLC
08.2022 - Current
Operations Manager (Family Owned Business)
Khushi Petroleum Inc
01.2020 - Current
Bachelor of Science - Business Administration And Management
North Carolina State University