Dhruv Singh

• Enhanced fraud detection by implementing advanced chargeback prevention strategies and tools.
• Navigated sensitive situations involving disputes between merchants and customers with professionalism and diplomacy, achieving mutually satisfactory outcomes whenever possible.
• Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.
• Trained new team members on chargeback procedures, enhancing overall efficiency within the department.
• Maintained thorough knowledge of changing industry regulations, ensuring compliance in all chargeback processes.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Inspected account books and recorded transactions.
• Coordinating between departments in collecting supporting documents and Investigating to find and resolve errors causing chargeback.

Accounts Receivable

• Processed accounts receivable transactions, including invoicing, posting payments, and reconciling discrepancies
• Monitored customer accounts for overdue payments and follow up with customers to collect outstanding balances.
• Prepared and analyzed aging reports to identify delinquent accounts and take appropriate actions.
• Collaborated with internal teams to resolve billing issues and ensure accurate and timely invoicing.
• Maintained accurate records of customer interactions and payment details.
• Assisted with month-end closing activities
• Scanned any checks received.
• Processed purchase/sales orders.

Accounts Payable

• Processed accounts payable transactions accurately and efficiently, including verifying accuracy of invoices to vendor contracts or other supporting documents, and coding expenses to appropriate general ledger accounts.
• Responded to vendor inquiries and resolved issues in a professional manner.
• Ensured required documents have been obtained from new vendors prior to payment.
• Partnered with internal controllers and external vendors to resolve discrepancies.
• Continuously identified opportunities for process improvements and efficiencies within the accounts payable function.
• Maintained a scorecard in a timely fashion.

Inventory Management/Warehouse Management

• Developed and implemented inventory management strategies to optimize inventory levels and minimize stockouts.
• Utilized warehouse management systems to track and manage inventory accuracy.
• Conducted regular audits of inventory data to identify discrepancies and implement corrective actions.
• Collaborated with cross-functional teams to forecast demand and plan inventory replenishment.
• Implemented category management strategies to effectively organize and classify inventory items.
• Oversaw materials handling processes to ensure efficient movement of inventory within the warehouse.
• Maintained accurate inventory records / cycle counts.
• Oversaw with receiving & shipping processes.
• Operated warehouse equipment such as pallet jacks, cherry pickers, forklift.
• Managed large/priority orders.
• Assigned & managed labor tasks for: daily picking, packing, and kitting.
• Trained new employees in warehouse procedures and operations.
• Held staff accountable to quality & productivity goals.
• Fostered morale & growth.
• Coordinated logistics of freight companies to ship and receive orders domestically and internationally.

Logistics supervisor

• Coordinated transportation providers to ensure prompt and proper movement of shipments
• Responded to customer inquiries and referring clients to the proper channels
• Reviewed purchase orders and shipping documents to ensure accuracy
• Made special shipping arrangements as necessary
• Tracked and fixed shipping errors
• Prepared bills and invoices
• Managed distribution and shipment budgets
• Negotiated Container and transportation quotes both domestic and international.
• Ensured that the quality of all services provided meets the required standards
• Developed processes that make the supply chain more efficient and organized
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

• Reviewed and processed credit and loan applications according to best practices and law.
• Supported identifying potential sales opportunities to new clients.
• Handled daily reconciliation of payments as well as maintaining incoming and outgoing cash records.
• Administered the balancing of the branch’s vaults.
• Established strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products, resulting in achieving the highest rate of customer loyalty and retention.
• Maximized customer satisfaction by catering a proactive day-to-day call center assistance to address client concerns.
• Provided remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access etc.
• Sold loans and deposit products to consumer and small business customers and prospects.
• Provided transactional customer service, including but not limited to the following accepted and processed deposits, withdrawals, and payments and handled other over the counter and mail transactions.
• Used all sales tools, including profiling customer needs through the use of various technologies and sales tools to ensure a consistent and valued customer experience.
• Conducted outbound calls by using referral sources, walk-in sources, telephone, and in-person calls.

• Consistently demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.
• Engage customers to assist with selecting the best product to suit the customer’s needs.
• Establish deepen, and retain relationships with customers to achieve sales goals and provide quality customer service.

• Built collaborative relationships between key supply partners.
• Introduced new products for inventory.
• Maintained and reviewed all inventory, including follow-up on all shortages and maintained minimal inventory for cost reductions in a competitive market.

• Operated cash registers receiving and processing funds.
• Supported productivity levels by streamlining stock purchases.
• Developed inventory control procedures and best practices.
• Created new and different ways to engage customers and drive Business

• Extensive background in accounts payable record keeping accounts receivable and collection protocols.
• Data entry and management of daily sales reports.
• Developed, qualified, and progressed new products through sale forecasting and product supply.
• Created promotional development plans to increase sales volume.
• Built a network and rapport with local customers.
• Trained new employees in how to accomplish daily tasks.
• Key partner to the leadership team to improve productivity and operational efficiency.