Dhruvati Trivedi
Summary
Versatile professional with a strong foundation in education and customer service. Proven ability to manage classroom dynamics and enhance student learning through innovative teaching strategies, while effectively addressing customer inquiries and concerns. Dedicated to fostering supportive environments for both students and families.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative
SBI Life
Mumbai
01.2026 - 06.2026
- Identified customer needs and de-escalated frustrated callers while adhering to company policies to maintain service quality.
- Assisted customers with inquiries, troubleshot issues, and escalated complex complaints to ensure resolution.
- Followed up on cases, verified information, and connected leads to appropriate departments to enhance customer satisfaction.
- Accurately logging customer interactions, updating contact information, and recording call notes into CRM software.
Primary Teacher
Thakur Ramnarayan Public school
Mumbai
06.2023 - 05.2024
- Delivered structured lessons focused on enhancing student engagement and understanding
- Utilized activity-based methods to foster student participation and improve learning outcomes
- Maintained academic records, communicated with parents, and generated timely reports to support student progress
Primary Teacher/ Dorm Supervisor
Sanjeewan Vidhyalay School
Panchgani
06.2022 - 05.2023
- Plan and deliver engaging lessons according to the curriculum.
- Provided emotional support and structured guidance to foster student resilience and well-being.
- Managed daily routines, discipline, and safety protocols to promote a secure and supportive residential environment.
- Coordinated communication among teaching staff, wardens, and administration to ensure seamless operations.
- Ensured compliance with schedules and institutional processes
Primary Teacher
Gundecha Education Academy
Mumbai
11.2017 - 05.2022
- Head of Computers Primary Section responsible for curriculum planning schedules and evaluations
- Served as Class 1 Coordinator 2022 to 2023 managing planning communication and execution
- Delivered curriculum aligned instruction while managing academic planning and assessments
- Coordinated with parents staff and management for academic and administrative matters
- Managed documentation processes to ensure accuracy and accessibility reporting and performance tracking
- Led digital integration initiatives improving technology usage at primary level
Primary Teacher
Universal High School
Mumbai
05.2017 - 09.2017
- Plan and deliver engaging lessons according to the curriculum.
- Teach core subjects such as English and Social Studies.
- Prepare lesson plans, worksheets, and teaching materials.
- Assessed students' progress through tests, assignments, and classroom activities to identify areas for improvement.
- Maintain classroom discipline and encourage positive behavior.
- Supported overall development of students by fostering communication and life skills.
- Communicated regularly with parents to update them on students' progress and foster a collaborative learning environment.
Education
Bachelors of Education -
Mumbai University
01-2017
Bachelor of arts - English
Mumbai University
01-2015
Skills
- English proficiency
- Communication skills
- Interpersonal skills
- Customer service skills
- Teaching effectiveness
- Student-focused teaching
- Activity-driven teaching
- Classroom management
- Behavior management
- Lesson planning
- Curriculum implementation
- Digital tool usage
- EdTech expertise
- Computer proficiency
- Creativity
- Art
- Drama
- Storytelling
- Child psychology understanding
Certification
- Diploma in Office Automation (MS Word, Excel, PowerPoint)
- Certificate Course in Student Counselling
Languages
- English
- Hindi
- Marathi
- Gujarati
Community Participation
- Teacher Training Workshop: 'Multiply the Message' – Trailblazers Foundation
- Environmental initiatives: Swachhata Abhiyan & Tree Plantation (Lions Club & Maharashtra Nature Park)
- Participated in International Seminar on Status of Women in Transitional Society
- Active participation in: Street Plays (UDAAN Festival), Story Writing (Inter-Collegiate Festival – B. L. Ambani College), Scrabble Competition (Mithibai College), Art & Craft Workshops, Drama-based Learning Programs
- Completed 120+ hours of Lifelong Learning & Extension Activities
- Teaching every Saturday for: Ashakiran (Street Children), Industrial Blind Home for Women, LAL School, Kherdwani
- Associated with Aseema NGO (Bandra East)
Hobbies and Interests
- Reading
- Writing
- Cooking
- Traveling
- Music
Timeline
Customer Service Representative
SBI Life
01.2026 - 06.2026
Primary Teacher
Thakur Ramnarayan Public school
06.2023 - 05.2024
Primary Teacher/ Dorm Supervisor
Sanjeewan Vidhyalay School
06.2022 - 05.2023
Primary Teacher
Gundecha Education Academy
11.2017 - 05.2022
Primary Teacher
Universal High School
05.2017 - 09.2017
Bachelors of Education -
Mumbai University
Bachelor of arts - English
Mumbai University