Dhruvil Barot
Tampa,Florida
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Wipro Technologies
04.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Account Specialist
Aarons Furniture Store
02.2020 - 01.2022
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Evaluated customers' potential needs to make appropriate recommendations.
- Collected and analyzed data to learn more about consumer behavior.
- Assisted in the onboarding process for new customers, providing comprehensive support during account setup.
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
Manager
Checker’s
04.2019 - 01.2020
- Lead and directed team members on effective methods, operations and procedures
- Managed 10+ Staff and create schedules, screen and interview prospective potential employees
- Maintained high standards of customer service during high-volume, fast-paced operations
- Skillfully interacted with external vendors to obtain the best quality in pricing and product
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Recognize and formally acknowledged outstanding staff performance to boost company morale and productivity.
Manager
Panda Express
09.2018 - 03.2019
- Lead and directed team members on effective methods, operations and procedures
- Promote a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Managed 15+ Staff and create schedules, screen and interview prospective potential employees
- Train employees according to the company policies and procedures
- Maintain a safe working and guest environment to reduce the risk of injury and accidents
- Develop effective marketing plans to increase sales and profits while managing costs
- Develop a lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Develop monthly, quarterly and annual profit and loss statements and balance sheets.
General Manager
Gandolfo's New York Deli
01.2016 - 08.2018
- Managed a staff of 25 people
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Maintained high standards of customer service during high-volume, fast-paced operations
- Carefully interviewed, selected, trained and supervised staff
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Lead and directed team members on effective methods, operations and procedures
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
General Manager
Marco's Pizza
08.2011 - 12.2015
- Carefully interviewed, selected, trained and supervised staff
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Recognize and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promote a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Lead and directed team members on effective methods, operations and procedures
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Skillfully interacted with external vendors to obtain the best quality in pricing and product
- Conducted timely performance evaluations for all front of house staff
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Promoted the business through participation in and sponsorship of community events
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Accountant / Bookkeeping
Vishwas Co-operative Credit Society LTD
01.2004 - 04.2007
- Entered financial data into the company accounting database to be verified and reconciled
- Generated invoices upon receipt of billing information and tracked collection progress
- Tracked financial progress by creating quarterly and yearly balance sheets
- Introduced new and efficient accounting, financial and operational systems
- Streamlined daily reporting information entry for efficient record keeping purposes
- Managed and responded to all correspondence and inquiries from customers and vendors
- Reconciled company bank, credit card and line of credit accounts
- Communicated with customers to identify and resolve outstanding payments
- Developed monthly, quarterly and annual profit and loss statements and balance sheets
- Financial information and payments to guarantee that employees and vendors were paid accurately and on time.
Education
Certificate: Data Modeling/ Warehousing and Database Administration -
Technology Career Services
New York, New York01.2011
Certificate: System Administration -
Technology Career Services
New York, New York01.2010
Bachelors of Science in Business Administration and Management -
M.S University
Vadodara, Gujarat01.2007
Certificate: Tally 5.4 with inventory -
Ascent Computer Education
Vadodara, Gujarat01.2005
Certificate: CorelDraw, Page Maker, Photoshop -
Ascent Computer Education
Vadodara, Gujarat01.2004
Certificate: Windows, MS Office, Internet -
Ascent Computer Education
Vadodara, Gujarat01.2003
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Call center experience
- Data Entry
- Money handling abilities
- Complaint resolution
- Payment Processing
- Follow-up skills
- Call Management
- Order Processing
- Quality Control
- Account updating
- Sales closing
- Credit adjustments
Timeline
Customer Service Representative
Wipro Technologies
04.2022 - 12.2023
Customer Account Specialist
Aarons Furniture Store
02.2020 - 01.2022
Manager
Checker’s
04.2019 - 01.2020
Manager
Panda Express
09.2018 - 03.2019
General Manager
Gandolfo's New York Deli
01.2016 - 08.2018
General Manager
Marco's Pizza
08.2011 - 12.2015
Accountant / Bookkeeping
Vishwas Co-operative Credit Society LTD
01.2004 - 04.2007
Certificate: Data Modeling/ Warehousing and Database Administration -
Technology Career Services
Certificate: System Administration -
Technology Career Services
Bachelors of Science in Business Administration and Management -
M.S University
Certificate: Tally 5.4 with inventory -
Ascent Computer Education
Certificate: CorelDraw, Page Maker, Photoshop -
Ascent Computer Education
Certificate: Windows, MS Office, Internet -
Ascent Computer Education