DHWAJ KRISHNA MAYUR
New Rochelle,US
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Coromandelcuisine
09.2021 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Store Manger
Arco Ampm
09.2018 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Cook 3
The Broadmoor Hotel
05.2016 - 05.2018
- Company Overview: WWW.broadmoor.com
- Set up station according to the restaurant Guideline
- Cleaned and maintained station in practicing good sanitation organization skills
- Had understanding and knowledge to properly use and maintain all equipment in station
- Mise-enplace for various courses of the restaurant for salads and sandwiches
- Learnt the proper techniques of cutting and also ways in which different cuts can be carried out
- Made different dessert items
- Used different methods and techniques of cooking
- Worked in different areas of the kitchens
- Practiced continental, Indian and Chinese cuisine
- Made different sauces like mayonnaise and hollandaise sauce in the continental kitchen
- Made pasta along with their sauces
- Made Chinese food for the buffet lunch for the multi cuisine restaurant of the hotel
- Worked in Live Grill Station, Fryer and Pantry In Pool Restaurant
- Worked in cold station
- Organising The Kitchen
- WWW.broadmoor.com
Commi 2
Hotel Windsor
06.2015 - 01.2016
- Company Overview: hotelwindsorpatna.com
- Hotelwindsorpatna.com
- Company Contact: +1 719-634-7711
- +1 719-577-5780
- HR Email Id - AGUZMANENZASTIGA@broadmoor.com
Industrial Trainee
HOTEL WINDSOR
10.2013 - 02.2014
- Company Overview: www.crowneplaza.com
- Www.crowneplaza.com
- Company contact tel: 0612-2203250-8
Education
BACHELOR'S DEGREE - HOTEL MANAGEMENT AND CATERING TECHNOLOGY
NSHM KNOWLEDGE CAMPUS
DURGAPUR, WEST BENGAL04.2015
Intermediate Certificate - Science
RNT Inter College Hatia,Ranchi
Ranchi, Jharkhand 04.2011
Skills
- Experienced in banquets
- Catering
- Cookery
- Cooking
- Culinary
- Team management
- Inventory control and record keeping
- Customer engagement
- Operations management
- Passion for customer satisfaction
- Complaint resolution
- Supervisory skills
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Catering coordination
- Problem-solving
- Customer service
- Multitasking and organization
- Customer service management
- Friendly and positive
- Outstanding communication skills
Timeline
Restaurant Manager
Coromandelcuisine
09.2021 - Current
Store Manger
Arco Ampm
09.2018 - 08.2021
Cook 3
The Broadmoor Hotel
05.2016 - 05.2018
Commi 2
Hotel Windsor
06.2015 - 01.2016
Industrial Trainee
HOTEL WINDSOR
10.2013 - 02.2014
BACHELOR'S DEGREE - HOTEL MANAGEMENT AND CATERING TECHNOLOGY
NSHM KNOWLEDGE CAMPUS
Intermediate Certificate - Science
RNT Inter College Hatia,Ranchi
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