Dhwani Shah
Summary
An excellent multitasking customer service associate, with over six years of experience with two casual dining restaurants. Trained in multiple areas within the restaurant, front customer facing and back of the house work, including customer order transactions and serving, food preparation, inventory checking and stocking, and taking phone orders.
Overview
7
7
years of professional experience
Work History
POS Register Associate & Server
Plumeria Cafe
Aliso Viejo, CA
04.2021 - 07.2023
- Greeted customers and provided assistance with store inquiries.
- Maintained a clean and orderly checkout area.
- Processed customer payments accurately and efficiently.
- Assisted in stocking shelves with merchandise.
- Operated cash register to process cash, check, and credit card transactions.
- Responded to customer complaints in a professional manner.
- Communicated daily sales totals to management team at end of shift.
- Assisted customers by providing product information and recommendations when necessary.
- Ensured compliance with all applicable laws regarding sale of age-restricted items.
- Fostered positive relationships with customers through friendly interactions.
Kitchen Staff Member, Cashier, Customer Service
Namaste
Aliso Viejo, CA
11.2016 - 12.2020
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Set up food items for brunch buffet line.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Assisted in the preparation of all menu items including salads, appetizers and entrees.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Maintained cleanliness of work areas throughout shift.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Responded promptly to customer complaints regarding food quality or service issues.
Education
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06.2019
Foods Certificate Aug. 2019-Present; Basic Culinary Arts - Culinary Arts
Saddleback College
28000 Marguerite Pkwy, Mission Viejo, CA 92692Skills
Customer service:
- greeting & assistance
- order taking & recording
- Retail sales, including inbound order calling
- Handling merchandise, inventory, restocking
- POS system
- Food preparation & order delivery
Timeline
POS Register Associate & Server
Plumeria Cafe
04.2021 - 07.2023
Kitchen Staff Member, Cashier, Customer Service
Namaste
11.2016 - 12.2020
High School Diploma -
Aliso Niguel High School
Foods Certificate Aug. 2019-Present; Basic Culinary Arts - Culinary Arts
Saddleback College
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