Di-Maries Serrano-Gonzalez
Argyle,USA
Summary
Experienced with leading branch operations and team management. Utilizes strategic planning and operational oversight to ensure branch efficiency and success. Knowledge of financial management, policy implementation, and team development to drive organizational goals.
Overview
16
16
years of professional experience
Work History
Program Support Branch Chief
Department of Homeland Security (DHS)
01.2025 - Current
- Lead and supervise a team of 15 employees across multiple states and sections within the branch, providing leadership in performance management, training, and career development to enhance workforce capabilities and workflow coordination across all locations
- Responsible for position classification and management, ensuring all descriptions align with federal guidelines and agency objectives to enhance workforce clarity and efficiency by conducting workforce planning analysis to utilize proper recruitment tools and identifying future talent needs
- Manage complex employee relations issues across geographically dispersed teams, resolving conflicts and grievances effectively while ensuring adherence to CBP policies and federal regulations
- Optimize workforce utilization by analyzing staffing levels, operational demands, and scheduling, ensuring continuous productivity and mission readiness across all locations
- Direct and oversee daily branch operations, setting strategic priorities and ensuring efficient execution of mission-critical programs
- Establish clear performance metrics, conduct evaluations, and recognize high-performing employees to drive motivation and productivity
- Implement workforce planning strategies, optimizing staffing levels to meet current and future operational demands
- Develop and execute long-term strategic plans for facility management, ensuring sustainability and modernization efforts align with CBP's operational goals
- Oversee an annual budget of $20M+ for facility modernization, ensuring optimal allocation of resources and cost efficiency
- Lead financial planning efforts, developing budget forecasts and justifications for program funding, ensuring alignment with CBP's strategic objectives
- Monitor program expenditures, providing financial reports and recommendations to senior leadership to drive data-driven decision-making
- Ensure compliance with federal financial management regulations, policies, and audit requirements, mitigating financial risks and enhancing budget transparency
- Serve as a Contracting Officer Representative (COR) for multiple contracts overseeing facilities, security, and maintenance support
- Manage the full contract lifecycle, ensuring alignment with organizational objectives and strategic goals
- Lead the development and implementation of contract strategies, recommending modifications to meet evolving program requirements within the fiscal year
- Maintain accurate and complete contract files in compliance with applicable regulations and policies
- Oversee contract modifications and supporting documentation to ensure clarity, compliance, and adherence to government standards
- Monitor contract cost, schedule, and performance, including the review and approval of invoices and vouchers
Management Analyst
U.S. Army Futures Command (AFC)
04.2019 - 01.2025
- Served as senior advisor to the Communication Director, overseeing personnel, budget, contracting, property management, and safety across a four-star Army Headquarters
- In director's absence, entrusted with making key decisions on budgetary and personnel matters to ensure continuity of operations resulting in improved program efficiency
- Evaluated mission-critical programs, developing strategic action plans and implementing process controls to ensure timely project completion while mitigating risks
- Led a diverse team of 5 military personnel, 6 government civilians, and over 25 contract workers, enhancing interdepartmental communication and operational synergy
- Developed detailed programming and financial justifications for inclusion in Program Objective Memorandum (POM) overseeing budgetary requirements totaling $3.5M annually
- Provided actionable insights on financial forecasting and risk management to support decision-making processes
- Monitored obligations and expenditures, collaborating cross-functionally to track spending trends and reconcile budgets
- Reviewed and assessed requirements during functional reviews of POM submissions, validating risk analysis and expected outcomes
- Directed recruitment, position management, and staffing strategies to align workforce development with operational needs
- Advised on civil service position management, hiring actions, and security clearances, ensuring efficient staffing processes
- Led performance management and appraisal programs, providing guidance on employee matters such as awards, leave management, and compensation policies
- Resolved personnel conflicts, improving employee morale and maintaining a productive work environment
- Served as Contracting Officer Representative (COR) for a $20.3M contract covering communication services, media analytics, event planning, and marketing support
- Managed contract lifecycles, developed strategic plans, and ensured compliance with government regulations, policies, and procedures
- Monitored contract performance, reviewing invoices and ensuring vendors met service expectations and contractual obligations
- Oversaw documentation of contract modifications and support documents, ensuring clarity in scopes of work
Secretary
Treasury Inspector General for Tax Administration (TIGTA)
12.2012 - 04.2019
- Acted as the primary administrative advisor to the Assistant Special Agent in Charge (ASAC), ensuring operational efficiency and adherence to policies
- Oversaw government property accountability by conducting physical inventories, reconciling discrepancies, and ensuring compliance with asset management procedures
- Implemented and enforced administrative policies related to fleet management, investigative reporting, and filing procedures, ensuring operational continuity and regulatory compliance
- Maintained tracking systems and suspense files to ensure deadlines were met, prioritizing tasks based on urgency and impact
- Led quality control reviews for over 200 criminal and administrative investigations annually, ensuring compliance with regulations and documentation accuracy before final review by senior leadership
- Provided critical research and analytical support to a team of 10 special agents, leveraging federal and state databases, electronic files, and media sources to identify fraudulent activities and enhance investigative outcomes
- Utilized Microsoft Office Suite and Adobe tools to create and manage professional reports, memorandums, spreadsheets, and presentations, ensuring adherence to organizational policies and procedures
- Conducted training sessions on agency programs and operating procedures, fostering a culture of continuous learning and operational excellence
- Served as the primary liaison for access to HR systems, including HR Connect, NFC/TIMIS, and Career Connector, facilitating efficient user access and system navigation
- Provided frontline IT support and customer service while detailed to the Office of Information Technology, resolving routine technical issues related to applications, operating systems, and hardware
- Managed daily user accessibility requests for agency applications, ensuring compliance with security protocols and seamless workflow continuity
- Advised end-users on alternative technical solutions to mitigate disruptions, demonstrating problem-solving skills and adaptability in high-pressure situations
- Coordinated inventory tracking and deployment of computer equipment, maintaining accountability and providing executive management with detailed reports on IT asset management
Quality Assurance Coordinator
Department of the Army
10.2008 - 12.2012
- Company Overview: Uniformed Business Office
- Conducted periodic and comprehensive audits to ensure compliance with U.S
- Army Medical Command regulations, ensuring accurate collection of other health insurance documents and generating over $1M in annual revenue for a hospital and eight outlying clinics
- Investigated work procedures, reviewed hundreds of records monthly, and analyzed policy adherence, reporting findings and recommendations directly to hospital leadership
- Developed and implemented guidelines for collecting Department of the Army Other Health Insurance Form, directly influencing the hospital's revenue stream
- Planned, organized, and delivered formal and informal presentations to diverse audiences, ensuring clear communication of compliance requirements and operational improvements
- Provided training and guidance to hospital and clinical staff, identifying deficiencies and implementing corrective actions to enhance adherence to Department of the Army policies
- Conducted interviews and briefings with hospital staff to assess procedural effectiveness and recommend opportunities for improvement
- Documented and updated insurance program information for military retirees and active-duty dependents with additional health insurance coverage beyond TRICARE
- Researched, analyzed, and compiled documents to maximize patient account reimbursements, contributing to an average collection of over $85,000 monthly
- Established initial incident reports for the Recovery Judge Advocate (RJA) and Staff Judge Advocate (SJA), ensuring compliance with U.S
- Army Medical Command regulations
- Processed and transmitted hundreds of records related to motor vehicle accidents involving active-duty personnel and dependents, facilitating legal and financial recovery efforts
- Uniformed Business Office
Education
Master of Science - Criminal Justice
University of Phoenix
Austin, TX07-2012
Bachelor of Science - Healthcare Administration
University of Phoenix
Austin, TX02-2008
Skills
- Team leadership
- Branch management
- Strategic planning
- Operational oversight
- Budget management
- Conflict resolution
- Program management
- Project coordination
- Process improvement
- Quality assurance
- Decision making
- Data analysis
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveSoftware
Microsoft
Adobe
Timeline
Program Support Branch Chief
Department of Homeland Security (DHS)
01.2025 - Current
Management Analyst
U.S. Army Futures Command (AFC)
04.2019 - 01.2025
Secretary
Treasury Inspector General for Tax Administration (TIGTA)
12.2012 - 04.2019
Quality Assurance Coordinator
Department of the Army
10.2008 - 12.2012
Master of Science - Criminal Justice
University of Phoenix
Bachelor of Science - Healthcare Administration
University of Phoenix
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