Diondrea VanHouten
Windsor CT,CT
Summary
Patient-focused nurse with 25+ years of clinical experience 10+ years specializing in pediatric issues along with another 15+ years of acute care. Strong clinical judgment in procedure development and implementation, and culturally competent care for adults and children. Articulate communicator with some Spanish language skills to compassionately and effectively delivers assessments, treatments, medications, and discharge, follow-up care and in-services instructions while strengthening relationships. Proven individual, team and leader who can quickly adapt to changing environments to support common goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Boarding School Based Clinical Nurse
Loomis Chaffee School
Windsor , CT
2019.05 - Current
- Assessed patient conditions and monitored vital signs to determine appropriate care plans.
- Administered medications, treatments, and therapies in accordance with physician orders.
- Performed physical assessments, wound care, and other nursing interventions as needed.
- Collaborated with physicians and other healthcare professionals to develop individualized treatment plans for each patient.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Participated in quality improvement initiatives to ensure best practices were followed.
- Coordinated multidisciplinary team meetings to discuss patient progress and issues.
- Identified potential risk factors associated with the diagnosis and treatment of patients.
- Developed teaching plans for patients regarding self-care management techniques for chronic illnesses or rehabilitation goals.
- Counseled patients on health maintenance and disease prevention strategies.
- Reported changes in patient status promptly to supervisor or attending physician.
- Utilized critical thinking skills when making decisions about patient care needs.
- Demonstrated effective communication skills when interacting with patients, family members, physicians, nurses and other healthcare providers.
- Educated staff on new clinical protocols or procedures as needed.
- Adhered to ethical standards of practice while providing compassionate care.
- Facilitated discharge planning by collaborating with social workers or case managers.
- Responded quickly and effectively during medical emergencies and provided life saving measures as necessary.
- Collaborated with physicians and staff in other disciplines.
- Recorded patients' medical history, vital statistics and test results in medical records.
- Administered medications and treatments to residents per doctors' orders or APRN orders.
- Carried out comprehensive care focused on patient needs and meeting care goals.
- Observed and reported symptoms, reactions and progress of each patient.
- Coordinated with healthcare team members to assess, plan and evaluate patient care plans.
- Used Magnus to update electronic medical records with relevant patient information, laboratory test results and clinician orders.
- Developed and implemented evidence-based care plans.
- Initiated discharge planning based on admission assessments.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
- Conducted physical examinations to make tentative diagnoses and treat patients.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
SCHOOL NURSE
WINDSOR PUBLIC SCHOOL
Windsor , CT
2015.08 - 2023.06
- Provide physical and mental health care for all students
- Executes the medical regimen under the direction of a licensed Physician or Dentist
- Experienced with nursing procedures (tracheotomy, G-tube feeding, catheterization, diabetic care, etc.)
- Knowledgeable of school health procedures including state and federal mandates
- Demonstrated ability to work with school-aged children thru to adulthood
- Delivers effective prevention programs and services including screening and assessment services
- Delivers a continuum of effective nursing intervention services from early intervention through crisis response
- Assists students toward independence in monitoring their personal development and capabilities
- Collaborates, coordinate and consults with other medical and staff professionals to provide appropriate services.
- Provided health services to students, including first aid and administering medication.
- Implemented school policies related to health and safety of students.
- Conducted screenings for vision, hearing, growth, and physical development.
- Developed individualized healthcare plans for students with special needs.
- Instructed classes on nutrition, hygiene, and disease prevention.
- Educated faculty members on recognizing signs of illness in students.
- Maintained accurate records of student health information.
- Coordinated with outside medical providers regarding student care.
- Assisted in the management of communicable diseases among students.
- Monitored immunization requirements for all enrolled students.
- Collaborated with teachers and other staff members to ensure a safe learning environment for students.
- Advised parents and guardians about their child's health status at school or home.
- Responded quickly to emergency situations involving student health issues.
- Performed routine inspections of the school premises to identify any potential hazards or risks to student safety.
- Reviewed and updated existing protocols for various health-related topics such as allergies or asthma attacks.
- Investigated incidents of abuse or neglect reported by faculty members or other staff members.
- Organized health awareness activities throughout the year such as flu shot clinics.
- Participated in meetings with other healthcare professionals to discuss best practices for providing quality care to students.
- Provided resources and referrals to families concerning community healthcare services.
- Attended professional development conferences related to pediatric nursing topics.
- Actively participated in developing new strategies for promoting healthy lifestyles among children.
- Provided direct health care services to students involving triage, evaluation, and first aid care for illness and injury.
- Contacted parents or medical facilities when student condition warranted.
- Administered and supervised administration of prescription medication to students.
- Coordinated with families, school personnel and healthcare professionals on behalf of students to advocate for healthcare needs and provide medical information to appropriate parties.
- Conducted immunization programs and sight and hearing testing.
- Documented observations of student behavior, complaints or physical symptoms.
- Communicated with students about feelings, need for assistance or social and emotional support.
- Reported pertinent information to authorities in cases of child endangerment, neglect or abuse.
- Greeted and logged in students arriving at office.
- Counseled and educated students in small groups or as individuals concerning medical issues.
- Evaluated students with health concerns or injuries to develop plan of care or provide reference to appropriate healthcare providers.
- Monitored infection control procedures to verify facility-wide health and safety.
- Implemented normal growth and development screenings to identify health problems.
- Applied sound decision-making process to school nursing practice.
- Inventoried and ordered medical or office supplies or equipment.
- Conducted formal and informal evaluations of medical conditions and developed accurate medical summaries on students.
- Changed dressings on wounds.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
PATIENT CARE NURSE MANAGER IN PEDIATRIC DEPARTMENT
NEW ENGLAND HOME CARE
Cromwell , CT
2013.01 - 2016.01
- Provides case management, evaluation of child and family support systems in the home
- Supports and educates patient caregivers on maternal/child health, premature birth, failure to thrive, asthma, diabetes, tracheotomy, cardiac issues, burns, cancer, etc
- Follows multiple medical concerns, MR, developmental delays, physical & mental limitations, tube feeds, vent dependent, and long-standing disabilities
- Assesses medication & treatment, growth & development, nutrition, wound care, and teachings and documentation
- Develops patient care plans, including assessments, evaluations and nursing diagnoses
- Maintains working relationships with families, DCF, hospitals, PT, SW, and MD offices
- Supervises private duty nurses (management, education, evaluations, trouble shooting, patient care)
- Provides on-call services.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Monitored quality assurance activities for compliance with standards of care.
- Collaborated with other departments to ensure quality patient outcomes.
- Evaluated performance of individual nurses against established standards.
- Coordinated interdisciplinary team meetings to review patient progress and plan care strategies.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Reviewed patient charts for accuracy and completeness of documentation.
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Implemented strategies that improved operational efficiency and effectiveness.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Investigated incidents or complaints from patients or their families.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Resolved conflicts between staff members in an efficient manner.
- Facilitated communication between physicians, nurses, support services personnel.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Participated in strategic planning initiatives designed to improve overall operations.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Managed performance of 40+ person nursing staff, reviewing task completion, prioritization and report quality.
- Managed performance of [Number]-person nursing staff, reviewing task completion, prioritization and report quality.
- Improved patient outcomes through peer groups and facilitating continuing education.
- Evaluated patient needs and preferences to build and update tailored treatment plans.
- Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
LABOR AND DELIVERY NURSE
ST. FRANCIS HOSPITAL & MEDICAL CENTER
Hartford , CT
2002.06 - 2013.01
- Rendered full medical nursing care throughout anti-partum to postpartum care
- Coached, educated, mentored and provided family support during delivery
- Made appropriate interventions by reading and interpreting fetal heart monitors
- Performed basic assessment of newborn and infants and resuscitated when needed
- OR Circulating and Scrub Nurse proficient
- Served as breastfeeding consultant.
- Maintained accurate records of patient care activities using electronic medical record systems.
- Collaborated with interdisciplinary team members to ensure optimal patient outcomes.
- Demonstrated ability to respond quickly in emergency situations while maintaining a calm demeanor.
- Responded promptly to call lights and bells or requests from patients or family members regarding their needs or concerns.
- Assessed newborns according to hospital policy ensuring appropriate stabilization prior to discharge.
- Provided comfort measures such as back rubs during contractions or offering words of encouragement throughout labor process.
- Assessed maternal vital signs at regular intervals throughout labor process.
- Served as a resource person for staff members seeking guidance on labor and delivery related topics.
- Demonstrated excellent communication skills when interacting with patients, families, physicians and other healthcare professionals.
- Managed multiple tasks efficiently while providing quality patient care in a fast paced environment.
- Ensured that all necessary equipment was available prior to start of labor process.
- Participated in unit-based performance improvement initiatives designed to enhance quality standards.
- Assisted in the delivery of newborns by providing support to mother during labor and delivery process.
- Monitored fetal heart rate patterns and communicated results with physicians for further evaluation.
- Performed post-delivery assessments on mothers and babies.
- Provided direct patient care to labor and delivery patients, including assessments, treatments, medications administration, and education.
- Instructed new parents on infant care techniques such as bathing, feeding, swaddling, and diapering.
- Cared for high risk pregnancies utilizing specialized knowledge of obstetrical nursing practices.
- Administered IV fluids, antibiotics and other medications as prescribed by physician orders.
- Developed individualized plan of care based on assessment data for both mother and baby.
- Recorded patients' vital signs and observed fetal monitor to track babies' heart rates.
- Reviewed and tracked progress of mothers in labor, interpreted fetal heart monitor and informed delivering physician of status.
- Administered fluids and labor-stimulating drugs such as Pitocin through IV or central line.
- Briefed next-shift nurses thoroughly on condition, status and needs of mother and newborn.
- Assessed and documented physical condition of mothers and babies and assisted doctors in identifying and treating preeclampsia.
- Educated mothers on newborn care and post-delivery health to optimize outcomes.
- Coordinated overall patient care with specialists, physicians and other departments and supervised ancillary staff.
- Promoted choices for care options, partnering with physicians and anesthesiologists to facilitate decisions about childbirth.
- Monitored condition of newborns and directed postpartum care with special focus on premature babies and babies with abnormalities.
- Assisted doctors with delivery instruments during birthing process.
- Discharged mothers and babies after patiently guiding parents through at-home care and follow-up medical care.
- Supported families with discussion on anterior position occiput, posterior, breech and transverse with individual birthing options.
- Used skills and experience to promote outstanding patient care in labor and delivery department.
- Cared for pregnant women expecting imminent birth and for babies immediately after birth in hospitals and health clinics.
- Guided expectant mothers through stages of pregnancy via prenatal nursing care at health clinic in coordination with obstetrician.
- Anticipated deviations of normal infant deliveries to safeguard patients and newborns.
- Provided information, guidance and hands-on clinical care to support pregnant women.
- Guided new mothers on recovery and infant care to promote and support maternal and family adaptation.
- Consulted with physicians and other members of care team to identify and assist with complications.
- Leveraged equipment and administered medications, supporting labor, delivery and care of newborns.
- Monitored fetal heartbeat and length and strength of contractions to guide labor.
- Performed tests on newborns to check for rare but serious conditions just after birth.
- Prepared and sanitized delivery rooms and instruments and prepared patients physically and emotionally for delivery.
- Met with expectant mothers during prenatal visits to provide care for normal and problematic pregnancies.
- Oversaw labor by coaching women, assisting with complications and administering medications during birth.
- Explained and demonstrated after-birth care to parents of newborns, answered questions and addressed concerns.
- Complied with OSHA standards for healthcare professionals to minimize or eliminate risk of infection.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
EMERGENCY ROOM NURSE
ST. FRANCIS HOSPITAL & MEDICAL CENTER
Hartford , CT
2005.07 - 2010.06
- Provided high acuity/emergent patient care at a Level II Trauma Center (cardiac, respiratory, burns, fractures, GI, psychiatric, etc.)
- Provided strong trauma care: triage, EKGs, IVs, monitor reading, med administration, etc
- Identifying emergent medical concerns and implementing appropriate care services.
- Performed assessments and triaged patients based on acuity level.
- Ensured patient safety by monitoring vital signs, administering medications, and providing effective pain management.
- Provided detailed instructions to families regarding post-discharge care.
- Conducted health promotion activities for the general public in an effort to reduce emergency room visits.
- Assisted physicians with procedures such as intubations, central line insertions, chest tube insertions, lumbar punctures, and suturing of wounds.
- Maintained accurate documentation of patient records in accordance with hospital policy.
- Managed multiple high stress situations while maintaining a calm demeanor and providing quality care to all patients.
- Utilized critical thinking skills to assess emergent conditions and initiate appropriate interventions in a timely manner.
- Developed plans of care for each patient based on individual needs and clinical assessment findings.
- Collaborated with multidisciplinary team members to ensure optimal outcomes for patients.
- Coordinated discharge planning including follow up appointments and home health orders as needed.
- Provided education to family members about disease processes, medications, nutrition.
- Facilitated communication between healthcare providers across multiple disciplines regarding changes in patient status or plan of care.
- Implemented policies and procedures related to infection control standards within the Emergency Room setting.
- Participated in research projects to improve patient outcomes and and or increase knowledge base of nursing staff.
- Instructed nursing students on proper techniques for assessing patients in the Emergency Department setting.
- Communicated effectively with other departments throughout the hospital such as laboratory services or radiology departments when ordering tests or obtaining results.
- Responded quickly during code events while following established protocols.
- Actively participated in departmental meetings designed to review performance improvement initiatives or discuss current trends in practice.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Performed triage on incoming patients and determined severity of injury and illnesses.
- Stabilized patients, determined health needs and provided direct patient care.
- Responded quickly to codes and coordinated efficient and skilled care.
- Administered critical IV medications to stabilize patients for assessment and treatment.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Maintained open and clear communication with physicians to coordinate effective patient care.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Answered patient questions and provided take-home materials for further information.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
- Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Treated patients by administering various types of medications and therapies.
- Cared for patients experiencing acute traumas, including cardiac arrests, strokes and gunshot wounds.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Supported criminal inquiries by reporting injuries and completing evidence collection kits.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
MEDICAL/SURGICAL STAFF NURSE
ST. FRANCIS HOSPITAL & MEDICAL CENTER
Hartford , CT
2002.06 - 2005.07
- Provided hospitalized acute patient care and charge nurse responsibilities
- Organized and maintained a safe working environment for patients with short and long term care needs
- Hospice, rehab, post operative, testing and assessment
- Provided patient/family education on topics including basic nutrition, care needs, and pain management.
- Maintained accurate documentation of patient's medical records according to hospital standards.
- Provided emotional support to patients and families during difficult times.
- Participated in team meetings regarding patient's progress or any changes in condition.
- Evaluated laboratory results and adjusted treatment plans accordingly.
- Assessed, monitored, and documented patient conditions on a regular basis.
- Provided direct nursing care to patients in the medical-surgical unit.
- Collaborated with physicians and other healthcare professionals to develop individualized care plans for each patient.
- Performed pre-operative assessments of patients prior to surgery.
- Administered intravenous medications as ordered by physicians.
- Ensured that all medications were administered safely and accurately according to hospital policy and procedures.
- Assisted with wound care management, including dressing changes and debridement of wounds.
- Educated patients about their treatments, medications, diet restrictions.
- Monitored vital signs such as blood pressure, pulse rate, temperature, respiration rate.
- Managed acute pain through various methods such as pain medication administration or non-pharmacological interventions.
- Responded promptly and appropriately to emergency situations within the unit.
- Performed diagnostic tests such as electrocardiograms or chest x-rays when needed.
- Initiated IV lines for fluid resuscitation or antibiotic therapy when necessary.
- Actively participated in quality improvement initiatives related to medical surgical care.
- Identified potential risk factors associated with medical surgical conditions.
- Provided discharge instructions for discharged patients that included follow up appointments or home care instructions.
- Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
- Observed patient's heart rate, blood pressure and respiration for signs of distress.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
- Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
- Promoted safe and calm environment for complex patients by keeping services, supplies and necessary equipment on hand.
- Performed cardiopulmonary resuscitation accurately and effectively.
- Specialized in nursing care for patients requiring continuous and comprehensive observation and acute trauma patients with multitudes of injuries.
- Confirmed proper functioning of life support equipment such as ventilators and feeding tubes.
- Represented health care facility in professional community organizations, maintaining high level of professionalism.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
Paramedical Examiner (Independent Contractor for Home Visits)
MEDPRO
Simsbury , CT
1999.06 - 2002.04
- Assessed medical history of patients and discussed health related issues.
- Performed physical examinations including taking vital signs, measuring height and weight, and visual acuity testing.
- Collected blood samples for laboratory analysis following standard procedures.
- Conducted interviews with patients to obtain detailed information about their medical histories and current health conditions.
- Documented patient care activities accurately in electronic medical records system according to established protocols.
- Observed changes in patient's condition during examination process and reported any abnormal findings to physician immediately.
- Prepared specimens for laboratory testing such as cultures, cytology, biopsies.
- Educated patients on preventive healthcare measures such as diet, exercise, immunizations.
- Monitored patient progress over time by conducting follow-up examinations on a regular basis.
- Responded quickly to emergency situations using appropriate life-saving techniques.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Collected specimen samples and transported to laboratory for processing.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Interacted with patients to gather and record data prior to blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Input medical and insurance information into database for inclusion in patient records.
- Coordinated shipping of products or services to customers in a timely manner.
- Maintained relationships with existing customers while seeking new ones.
- Analyzed customer feedback data to improve customer service processes.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Worked independently and with other team members to decipher problems and create solutions.
- Utilized impressive time management and prioritization skills to meet challenging deadlines.
- Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
- Maintained positive working relationship with fellow staff and management.
Emergency Room Technician, PCT III
WINDHAM HOSPITAL
Willimantic , CT
2001.01 - 2001.11
- Provided patient care by taking vital signs, inserting IVs, drawing blood and administering medications.
- Assisted physicians with procedures such as intubations, chest tube insertions and central line placements.
- Maintained supplies in the Emergency Room including stocking shelves and disposing of outdated or expired items.
- Managed the flow of patients through triage to ensure timely access to medical care.
- Transported patients from the ER to other departments or units throughout the hospital as needed.
- Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.
- Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
- Recorded all pertinent information regarding patient encounters into electronic health records system.
- Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
- Assessed patients' needs for pain relief medication according to established protocols.
- Conducted laboratory tests on specimens collected from patients in accordance with lab policies.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Educated patients about their condition and treatment options upon discharge from the ER.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
- Assisted with CPR and airway clearing procedures during emergencies.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Stocked and replenished patient care areas with appropriate supplies.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Applied and educated patients on orthopedic devices like crutch walking.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Maintained appropriate inventory levels and replenished treatment areas.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Supported nursing staff in day-to-day operations.
- Offered information, support and comfort to patient families.
- Attended training to validate or refresh basic professional skills.
- Restocked supplies and cleaned equipment between patients.
- Greeted, guided and offered assistance to patients and visitors.
- Performed basic, non-invasive medical assistant duties.
- Monitored health and well-being of clients and reported significant health changes.
- Used wheelchairs to transport patients around facility and to and from vehicles.
- Received blood and bodily fluid samples and passed to employees
- Built strong and trusting rapport with clients and loved ones.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Organized work orders, maintenance repairs and other administrative duties.
- Escorted patients before and after surgical procedures.
Medical Assistant for Temp Agencies
INTERIM HEALTH CARE & JACKIE MATCHETT PERSONNEL
CT
1999.10 - 2000.03
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Explained treatment procedures and physicians' instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Administered medications under physician's supervision.
- Changed dressings on wounds to prevent infection and check for healing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
Blood Service Nursing Technician
AMERICAN RED CROSS
Farmington , CT
1997.03 - 1999.02
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Upheld donor confidentiality throughout intake and collection process.
- Verified collection orders and communicated discrepancies to nurses.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Emergency Medical Technician State Certified
WINDSOR VOLUNTEER AMBULANCE
Windsor , CT
1996.12 - 1999.02
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Collaborated with other medical professionals to ensure quality of care for all patients.
- Assessed the scene of an accident or incident before providing medical assistance.
- Monitored patient status during transport ensuring safety at all times.
- Documented patient assessment findings in accordance with established protocols.
- Participated in continuing education courses to maintain certification requirements.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
- Educated family members on how best to care for their loved one after discharge from hospital.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Adhered strictly to safety regulations set forth by local governing bodies.
- Observed infection control measures when treating multiple patients within a given timeframe.
- Remained level-headed and proactive during emergency situations.
- Documented calls in reports detailing incident type and course of treatment.
- Demonstrated dedication to providing quality care through continued training and education.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
AFTERCARE COORDINATOR (CASE MANAGER OF ADOLESCENTS)
INSTITUTE OF LIVING at Hartford Hospital
Hartford , CT
1994.09 - 1996.11
- Finding, Brokering & monitoring community based support services needed to ensure services are provided pre & post discharge of adolescents
- Provide crisis intervention, respite care to avert further out-of-home placement
- Conduct regular home visits and maintain working relationship with community agencies
- Develop & maintain charts on clients, plus data base for quarterly reporting to DCF.
- Provided direct supervision of youth in the aftercare program.
- Created and implemented educational, recreational, and therapeutic activities for participants.
- Assisted with the development of individualized plans to address participant needs.
- Monitored progress of participants through regular check-ins and assessments.
- Collaborated with community partners to ensure access to resources for participants.
- Conducted intakes and assessments for new participants in the program.
- Facilitated group sessions focused on life skills, social skills, and conflict resolution.
- Maintained accurate records of participant attendance and progress towards goals.
- Ensured all safety protocols were followed during programming activities.
- Developed relationships with families to support successful outcomes for participants.
- Coordinated transportation services for participants as needed.
- Organized field trips designed to foster learning opportunities outside the classroom environment.
- Managed inventory of supplies necessary for daily operations of program.
- Promoted positive behavior management techniques among staff members.
- Participated in team meetings to discuss current trends in aftercare programs.
- Established partnerships with local organizations that provide additional resources for participants.
- Cultivated relationships within the community to increase awareness about program offerings.
- Supported administrative tasks related to grant applications and reporting requirements.
- Identified potential funding sources for program expansion initiatives.
- Provided crisis intervention when necessary to de-escalate challenging situations.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Monitored student progress and assisted students and teachers with resolving problems.
- Established and enforced modern educational standards to support student needs.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
Education
Bachelor of Nursing Science -
UNIVERSITY OF CONNECTICUT
Storrs, CT2002-05
BACHELOR OF ARTS (PSYCHOLOGY) -
ST. JOSEPH COLLEGE
West Hartford, CT1994-05
Skills
- Management of Group Homes
- Improved Workflow
- Microsoft Word and Works
- Management of Nursing Staff
- Mentored Students & Grads
- Microsoft Excel and PowerPoint
- Streamlined Processes
- Provided Compassionate Care
- Keyboarding 65+ WPM
- Patient testing
- Treatment coordination
- Patient Examination
- Spanish Fluency - Advanced
- Family Education
- Resource Utilization
- Procedure improvement
- Care Planning
- Diagnostic Assessment
- Health Promotion
- Pediatric Care
- Research Support
- Vital Signs Documentation
- Patient Relations
- Phlebotomy
- Quality Improvement
- Intake and discharge
- Quality Assurance
- Infection Control
- Care Coordination
- Medication Administration
Certification
- Advanced Cardiac Life Support
- Trauma Nursing Core Certification
- Pediatric Advance Life Support
- Emergency Nursing Pediatric Certification
- American Society Clinical Pathologist
- CNA
- Fetal Heart Monitoring
- Sexual Assault Forensic Examiner
- American Society Phlebotomy Technician
- Counseling & Testing for HIV
- CPR for Professional Rescuer
- CPR Instructor with ARC
- Emergency Medical Technician (EMT)
- Lifeguard
Accomplishments
WPS Staff Member of the Year 2021. Started as a Patient Care Nurse and quickly moved up to manage two group homes and multiple nursing staff. Perform in-services to the staff and have fostered other PCNs to properly educate staff. I have stream lined the nursing flow for other nurses to allow them to be more organized and efficient. I developed a better work flow system with staff to help keep documentation up to date so that no errors were observed during JACHO and Department of Public Health inspections. I have mentored multiple student nurses, new nurse grads and EMS students to become proficient in their skills. Dean's List.
References
REFERENCES AVAILABLE UPON REQUEST
Languages
Spanish
Professional
Affiliations
- Yard work
- Socializing
- Movies
References
References available upon request.
Timeline
Boarding School Based Clinical Nurse
Loomis Chaffee School
2019.05 - Current
SCHOOL NURSE
WINDSOR PUBLIC SCHOOL
2015.08 - 2023.06
PATIENT CARE NURSE MANAGER IN PEDIATRIC DEPARTMENT
NEW ENGLAND HOME CARE
2013.01 - 2016.01
EMERGENCY ROOM NURSE
ST. FRANCIS HOSPITAL & MEDICAL CENTER
2005.07 - 2010.06
LABOR AND DELIVERY NURSE
ST. FRANCIS HOSPITAL & MEDICAL CENTER
2002.06 - 2013.01
MEDICAL/SURGICAL STAFF NURSE
ST. FRANCIS HOSPITAL & MEDICAL CENTER
2002.06 - 2005.07
Emergency Room Technician, PCT III
WINDHAM HOSPITAL
2001.01 - 2001.11
Medical Assistant for Temp Agencies
INTERIM HEALTH CARE & JACKIE MATCHETT PERSONNEL
1999.10 - 2000.03
Paramedical Examiner (Independent Contractor for Home Visits)
MEDPRO
1999.06 - 2002.04
Blood Service Nursing Technician
AMERICAN RED CROSS
1997.03 - 1999.02
Emergency Medical Technician State Certified
WINDSOR VOLUNTEER AMBULANCE
1996.12 - 1999.02
AFTERCARE COORDINATOR (CASE MANAGER OF ADOLESCENTS)
INSTITUTE OF LIVING at Hartford Hospital
1994.09 - 1996.11
Bachelor of Nursing Science -
UNIVERSITY OF CONNECTICUT
BACHELOR OF ARTS (PSYCHOLOGY) -
ST. JOSEPH COLLEGE
- Advanced Cardiac Life Support
- Trauma Nursing Core Certification
- Pediatric Advance Life Support
- Emergency Nursing Pediatric Certification
- American Society Clinical Pathologist
- CNA
- Fetal Heart Monitoring
- Sexual Assault Forensic Examiner
- American Society Phlebotomy Technician
- Counseling & Testing for HIV
- CPR for Professional Rescuer
- CPR Instructor with ARC
- Emergency Medical Technician (EMT)
- Lifeguard
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