Dj
Di Wen
Student
Jersey City,NJ
Summary
Personable Guest Relations Manager with background directing, motivating and training team members to provide exceptional service to guests. Talented at taking on challenging issues in hospitality management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Hospitality Services Manager
Wok N' Staple LLC
Manhattan, NY
08.2022 - Current
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Surveyed guests to check for areas in need of improvement.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Motivated and rewarded employees to improve engagement.
- Enhanced response and resolution systems to meet changing demands.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Assisted with development and distribution of marketing materials for facility.
- Created and managed accurate occupancy forecasts and budgets.
Customer Service Representative
Urban Space Commercial Properties
Manhattan, NY
05.2022 - 08.2022
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
No Degree - Marketing
Pace University
New York, NY 05.2001 -
Skills
Excellent people skills
Upselling
Sales trends
Relationship building
Problem-solving skills
Adapt to diverse groups
Product and service sales
Client Service
Communications management
Fact checking
Sales Strategies
Interests
Dance
Hobbies
I dance and have performed in a variety of styles, including jazz, latin, ballet, hip-hop, and traditional Chinese dance.
As a DJ, I primarily play house, hip-hop, and techno music.
Timeline
Hospitality Services Manager
Wok N' Staple LLC
08.2022 - Current
Customer Service Representative
Urban Space Commercial Properties
05.2022 - 08.2022
No Degree - Marketing
Pace University
05.2001 -