Summary
Overview
Work History
Education
Skills
Personal Information
Volunteer Experience
Timeline
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Di Wilke

Middleville,MI

Summary

Experienced Litigation Specialist/General Adjuster with a strong background in insurance claims handling, including Litigation Management, Complex Losses and Environmental claims. Skilled in estimating Property Damage losses, evaluating coverage, investigating losses, and negotiating settlements with a proven track record of successfully resolving complex and high-value claims. Resolved over 75 percent of claims prior to going to trial. Possessing a keen ability to analyze policy language and working with counsel to effectively defend the interests of the insured and the company. Highly organized, detail-oriented, and adept at multitasking in fast-paced environments while maintaining a focus on delivering exceptional customer service.

Overview

33
33
years of professional experience

Work History

Litigation Specialist/General Adjuster

Farmers Insurance Company
11.2012 - Current
  • Adjust large or complex losses in their entirety.
  • Streamlined litigation processes for improved efficiency and cost effectiveness.
  • Developed strong working relationships with opposing counsel for effective communication and negotiation throughout the litigation process.
  • Identified potential risks or weaknesses in cases early on allowing proactive strategizing towards optimal resolution.
  • Analyzed legal issues and provided well-reasoned recommendations to attorneys on case strategy and tactics.
  • Conducted thorough investigations of claims, gathering critical evidence to support case resolution.
  • Handled high-stakes negotiations with insurance companies resulting in favorable outcomes without going to trial.
  • Negotiated settlements in mediation and arbitration settings, resulting in reduced litigation costs.

Quality Assurance Consultant

Farmers Insurance Company
07.2010 - 11.2012
  • Collaborated with cross-functional teams to establish robust quality assurance protocols and ensure alignment across all departments.
  • Championed a culture of quality throughout the organization by delivering presentations on the importance of QA practices regularly.
  • Conducted regular file reviews to identify potential issues and maintain high quality standards throughout the development process.
  • Mentored junior QA analysts, fostering a culture of collaboration and continuous learning within the team.
  • Provided expert guidance on industry best practices, staying current with emerging trends in quality assurance methodologies.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Educated employees on specific QA standards and confirmed maintenance of standards.

Subrogation Representative

Farmers Insurance Company
06.2000 - 07.2010


  • Collaborated with team members to achieve monthly targets.
  • Investigated and evaluated insurance claims to identify subrogation opportunities and recoveries.
  • Negotiated settlements with responsible parties and insurance carriers to maximize recovery amounts.
  • Prepared claim summaries and documentation to support subrogation efforts.
  • Collaborated with legal team to pursue subrogation actions through arbitration or litigation if necessary.
  • Analyzed insurance policies and coverage provisions to determine subrogation rights and responsibilities.

Property Adjuster

Farmers Insurance Company
07.1991 - 07.2010

Education

Bachelor of Science in Leadership and Governance -

Davenport University
Caledonia, Michigan

Skills

  • Extensive experience managing large or complex cases, including fuel oil spills
  • Skilled in assessing property damage claims, conducting thorough investigations, and accurately documenting findings for insurance coverage determinations
  • Exceptional communication and negotiation skills demonstrated through successful mediation, settlement negotiations, and collaboration with key stakeholders to achieve favorable outcomes for clients
  • Experienced Litigation adjuster of Property Damage losses
  • Investigated and evaluated insurance claims to identify subrogation opportunities and recoveries
  • Negotiated settlements with responsible parties and insurance carriers to maximize recovery amounts
  • Collaborated with legal team to pursue subrogation actions through arbitration or litigation if necessary
  • Analyzed insurance policies and coverage provisions to determine subrogation rights and responsibilities
  • Coverage certified
  • Excellent written and oral communication skills
  • Settlement Negotiation
  • Litigation Strategy
  • Case analysis
  • Teamwork and Collaboration
  • Excellent Communication

Personal Information

Title: Litigation Specialist/General Adjuster

Volunteer Experience

Hand2Hand, 2750 M43, Hastings, MI, 49058, 09/01/20 - current. Lead Coordinator for Hand2Hand at Thornapple Valley Church in Hastings and Delton, Michigan. Responsible for menu planning, purchasing of the food for 275 students, organizing the food, packing the food, and scheduling drivers to deliver food to the schools.


Planning Commissioner - Village of Middleville, 09/20/2020 - current.   Currently serving on the Planning Commission to improve the quality of the place where I reside.

Timeline

Litigation Specialist/General Adjuster

Farmers Insurance Company
11.2012 - Current

Quality Assurance Consultant

Farmers Insurance Company
07.2010 - 11.2012

Subrogation Representative

Farmers Insurance Company
06.2000 - 07.2010

Property Adjuster

Farmers Insurance Company
07.1991 - 07.2010

Bachelor of Science in Leadership and Governance -

Davenport University

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Di Wilke