Di Wu

Customer Service

Package food

Taking phone orders

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Used cash registers and credit card machines to cash out customers.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Greeted new customers, discussed specials, and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Bussed and reset tables to keep dining room and work areas clean.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
• Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Provided timely tableside assistance to guests requiring additional condiments or utensils.
• Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Inspected dishes and utensils for cleanliness.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
• Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
• Kept reception area clean and neat to give visitors positive first impression.