Dia Axiotis-Williams
Homerville,OH
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Operations Assistant/Service Writer
Reusch Diesel
09.2021 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Maintained positive vendor relationships through timely payments and clear communication on expectations and deadlines.
- Assisted in budget tracking and expense reporting to keep department spending within established guidelines.
- Orchestrated efficient service schedules to meet need of 20+ customers per day in fast-paced environment.
Educational Aide
Dale Roy
08.2018 - 09.2021
- Enhanced student learning by providing individualized support and guidance in various subjects.
- Aided teachers in creating engaging lessons that aligned with state standards while meeting diverse learner needs effectively.
- Maintained accurate records of attendance, grades, and other pertinent information required by school administration or state regulations.
- Implemented classroom accommodations for students with special needs or disabilities, ensuring equal access to educational opportunities for all learners.
- Administered tests and assessments to evaluate student progress and performance.
- Collaborated with special education team to integrate assistive technology, enhancing learning experiences for students with special needs and increasing their classroom participation by 20%.
Office Administrator
North Woods Group
01.2011 - 08.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative
Time Warner Cable
08.2008 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by up-selling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Associates Degree in Business Administration -
04.1998
Skills
- Inventory purchasing
- Document Management
- Performance monitoring
- Employee Scheduling
- Records Management
- AR/AP
- Attention to Detail
- MS Office
- Operational Reporting
- Customer Support
- Performance Tracking
- Database Maintenance
Certification
- Certified Notary Public
- CPI Certification
- Paraprofessional Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Languages
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionSoftware
Microsoft Word, Excel, Powerpoint
Epicor
Quickbooks Online
Webshop Manager
ShopKey
Canva
Timeline
Operations Assistant/Service Writer - Reusch Diesel
09.2021 - Current
Educational Aide - Dale Roy
08.2018 - 09.2021
Office Administrator - North Woods Group
01.2011 - 08.2018
Customer Service Representative - Time Warner Cable
08.2008 - 01.2011
Minneapolis Business College - Associates Degree in Business Administration,
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