Dia Bobbitt
Randallstown,MD
Summary
Seeking a position in the role of leadership to enhance my professional skills and knowledge in the field of supervision while utilizing my acquired skills and education. Seeking a dynamic and fast paced workplace with an opportunity for professional challenges and growth. Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Coordinator
Advocate Support services, inc.
Baltimore, MD
01.2022 - Current
- Managed a caseload of 20 or more clients
- Provided in-person and tele-health services centered around PRP and person-centered planning
- Provided individuals and groups with the psychosocial support needed to cope with severe mental health disorders
- Advised family caregivers and provided clients with information and counseling
- Provided resources and referrals for other services
- Enabled clients to increase and maintain their independence and to prevent institutional care
- Provided medication education and health promotion and training and crisis intervention services
- Assisted with appointment scheduling and learning independent living skills
- Fostered independence to increase client well-being and independent living skills
- Collaborated with mental and physical health care providers
- As Service Coordinator, managed a team of Caseworkers
- Provided training and onboarding training for new hires
- Helped caseworkers to manage their caseload and achieve their daily goals
- Provided education and training using the online system Epitomax
- Provided resources and linkages to caseworks and clients
- Assisted with interviewing new hires
- Taught time management and goal planning skills.
- Provided customer service to ensure client satisfaction.
- Determined consumer needs to provide products and services appealing to larger market.
Armed Security Guard Supervisor
G4S Secure Solutions USA inc.
03.2003 - 01.2022
- Protect, observe, and report
- Overseer and facilitator of other officers at job sites
- Monitor individuals
- A visual deterrent for preferred clients
- Perform security patrols on foot or in vehicle
- Observe irregular or unusual conditions that could be hazardous
- Investigate and prepare reports on incidents, suspicious activities, and/or accidents
- Assist customers and clients
- Maintain observation to protect personnel against theft of company property and monitor entrances and exits
- Coordinate schedules and logs
- Delegate roles and inform officers of new information
- Monitor, validate, and correct scheduling using the Labor Scheduling Program.
Teacher's Aide
Child Care of Windsor Mill
07.2002 - 02.2003
- Provided support to the teacher in early learning classroom
- Assisted in planning and preparation for daily activities
- Aided in instructional efforts of the teacher
- Assisted the teacher in preparing lesson outlines, plans, and curricula in assigned areas
- Supervised students on the playground or inside the classroom
- Involved in events organization and attending meetings with parents and coworkers.
Retail Sales Associate
Hecht's Department Store
03.2002 - 07.2002
- Greet customers and helped them find specific items
- Assisted customers in the buying process
- Operated cash register and managed financial transactions
- Responded to customer questions and directed them to racks and counters
- Encouraged sales through engagement with customers and shared product knowledge.
Education
Master Of Science in Psychology, Developmental Psychology, Research Methods, Communication Skills, Multicultural and Social Issues, Statistics for the Behavioral Sciences, Psychopathology, and Ethics and Professional Issues -
University of phoenix
01.2021
Bachelors of schience in psychology, Psychology of Human Sexuality, Behavioral Science, Theories of Personality, History and Systems in Psychology, Cognitive Psychology, and Statistical Reasoning in Psychology, Teamwork, collaboration, and conflict management -
University of phoenix
01.2019
Associate of arts, Abnormal Psychology, Introduction to Psychology, Human Development, Social Problems, and Psychological Research -
University of phoenix
01.2015
Skills
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Diligence
- Effective oral and written communication skills
- Ability to interact cordially and communicate with the public
- Ability to navigate spreadsheets (ie, Labor Scheduling)
- Experience with Microsoft Excel, Power Point, and Word
- Planning/ Event Planning
- Mathematics
- Decision Making
- Time Management
- Leadership
- Accountability
- Teamwork
- Adaptability
- Conflict Resolution
- Organization
- Client Support
- Rehabilitation Support
- Communicating With Clients
- Employee Training And Development
- New Client Onboarding
- Staff Training
- New Employee Hiring
- Client Needs Assessments
- Individualized Service Plans
- Client Advocacy
- Client Rapport
- Resource Referrals
- Training Materials
- Client Education
- Meeting Facilitation
- Schedules Coordination
- Teamwork And Collaboration
- Team Collaboration And Leadership
- Staff Education And Training
- Scheduling Proficiency
- Workload Management
- Client Issue Resolution
- Mentoring And Training
- Training And Coaching
Certification
- Security Gaurd Certification
- CPR AND FIRST AID, 2024
- MENTAL HEALTH FIRST AID, 2024
Activities
Leadership is my goal and I aspire to be in a position of leadership. I have a passion for writing and gaining further experience in the field of psychology. I also have a passion for helping those in need by making donations and offering help in any way possible. I volunteer during the holiday season serving food to those in need with Harmon's Catering Service. I am an avid reader and enjoy reading true crime novels.
Affiliations
- Baking
- Sports Mom
- Caregiver
Timeline
Service Coordinator
Advocate Support services, inc.
01.2022 - Current
Armed Security Guard Supervisor
G4S Secure Solutions USA inc.
03.2003 - 01.2022
Teacher's Aide
Child Care of Windsor Mill
07.2002 - 02.2003
Retail Sales Associate
Hecht's Department Store
03.2002 - 07.2002
Master Of Science in Psychology, Developmental Psychology, Research Methods, Communication Skills, Multicultural and Social Issues, Statistics for the Behavioral Sciences, Psychopathology, and Ethics and Professional Issues -
University of phoenix
Bachelors of schience in psychology, Psychology of Human Sexuality, Behavioral Science, Theories of Personality, History and Systems in Psychology, Cognitive Psychology, and Statistical Reasoning in Psychology, Teamwork, collaboration, and conflict management -
University of phoenix
Associate of arts, Abnormal Psychology, Introduction to Psychology, Human Development, Social Problems, and Psychological Research -
University of phoenix
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