Dia Flores
Imlay City
Summary
Highly-motivated employee with desire to take on new challenges with customer service, multitasking, and time management abilities. Strong work ethic and adaptability. Adept at working effectively during peak rush hours and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience, and well versed in deescalation techniques to deal with conflicts involving team and customer issues.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Sales Manager
American Eagle Outfitters, Inc
Auburn Hills
07.2024 - Current
- Developed and implemented sales strategies to enhance customer engagement.
- Trained team members on standard operating procedures and best practices.
- Developed training materials for new hires in the department.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Provided training and guidance to new employees on policies and procedures.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Resolved customer complaints in a timely manner by identifying root causes of issues.
- Created positive working environment by recognizing employees' achievements, providing constructive feedback and addressing concerns promptly.
- Recruited qualified candidates for open positions within the store.
- Supervised bank deposits and security procedures to support store opening and closing.
- Collaborated with management to determine key tasks and delegate to staff members.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Handled customer inquiries and complaints with professionalism and patience.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired staff in upselling techniques to improve sales.
- Operational Skills:
- Reviewed time sheets for accuracy prior to submitting them for payroll
- Used Point of Sale register system to complete transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed time sheets for accuracy prior to submitting them for payroll processing.
- Maintained accurate records of transactions using point-of-sale system.
- Monthly self audits on procedures, policy, and deposits along with assistance on yearly store audits alongside Asset Protection.
Sales Associate
American Eagle Outfitters, Inc
Auburn Hills
09.2023 - 08.2024
- Assisted customers in finding products and answering inquiries.
- Maintained store organization and recovery practices to ensure product displays were well stocked.
- Processed transactions accurately at the cash register.
- Worked successfully with diverse group of coworkers to accomplish KPIs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, maintained great customer retention.
- Identified needs of customers promptly and efficiently. Provided excellent service and attention to customers when face-to-face
- Worked with cross-functional staff to achieve goals, working both sides of business
Management Trainee
Marshalls Department Store
Lapeer
01.2022 - 05.2022
- Contributed to training sessions for new employees on company policies and procedures.
- Learned company processes, procedures and employee role functions.
- Engaged in customer service initiatives to improve client satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Sales Associate
Marshalls Department Store
Lapeer
09.2021 - 01.2022
- Assisted customers in finding products and answering inquiries.
- Maintained store organization and ensured product displays were attractive.
- Processed transactions accurately at the cash register.
- Engaged customers with friendly service and product recommendations.
- Monitored inventory levels and communicated restocking needs to management.
- Adhered to company policies for safety and loss prevention practices.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Processed transactions using a point-of-sale system.
Education
Imlay City High School
Imlay City, MISkills
- Point-of-sale systems
- Team leadership
- Sales closing techniques
- KPI analysis
- Performance monitoring
- Leadership development
- Complaint resolution
- Customer relationship management
- Effective communication
- Time management
- Conversational Spanish Skills
Languages
Spanish
Limited
References
References available upon request.
Timeline
Sales Manager
American Eagle Outfitters, Inc
07.2024 - Current
Sales Associate
American Eagle Outfitters, Inc
09.2023 - 08.2024
Management Trainee
Marshalls Department Store
01.2022 - 05.2022
Sales Associate
Marshalls Department Store
09.2021 - 01.2022
Imlay City High School