DIA JACKSON

Manage rent collections, late notices and posting rent

• Collaborate with attorneys in court process for non-payment of rent
• Process renewal leases at least 120 days in advance for all expiring leases
• Analysis of weekly leasing reports and forecast occupancy trends
• Assist with developing and tracking marketing strategies, including advertising, promotions and publications
• Review and inspect vacancies, make-ready apartments and models
• Inspect property for community policy violations, needed repairs and overall landscaping.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Organized community events to foster positive relationships between tenants and to build sense of community within the property.

• Use approved technology and operating software to create, manage, and convert leads to leases and manage resident needs
• Assist in creation and managing of new marketing and advertising campaigns
• Retaining strong knowledge of all relevant operating systems including Yardi, lead tracking software etc
• Updating weekly reports, notices to vacate, vacancy reports, activity reports
• Lead tours of property and build rapport and follow up with potential tenants
• Managing leasing staff, making sure all follow-ups were made to prospects to ensure occupancy goals were met
• Supervising flow of leasing paperwork for all applicants, administering team to process applications within required timeframes
• Executing efficient and consistent decision making to ensure only qualified applicants are approved for move in
• Verifying that all resident complaints were handled promptly and appropriately
• Assist in maintaining motivational atmosphere in the workplace
• Manage office coverage schedules

• Coordinate property viewings, follow-ups and updating of contact management database
• Use approved technology and operating software to create, manage and convert leads to leases and manage resident needs
• Enter work orders as received and follow up after completion to ensure customer satisfaction.
• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Verified tenant incomes and other information before accepting lease applications.
• Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
• Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Greeted clients, showed apartments, and prepared leases.
• Assisting residential landlords in discovering suitable tenants
• Promoting unoccupied properties through various media and advertising techniques
• Assist with resident questions, complaints, and concerns to take necessary steps to resolve situations
• Maintain good resident/manager relations by utilizing professional written and verbal communication at all times
• Assist with interacting professionally with vendors and staff, while maintaining an effective work place
• Ensure that the property and lease files are properly maintained and kept up to date in accordance with company policy
• Prepare and maintain appropriate tenant lease files, records, correspondence and file notes
• Assist with administering tenant occupancy including providing new tenant with an introduction letter regarding emergency contacts, insurance requirements, and maintenance request procedures
• Proficient with in-house administrator property management software

• Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
• Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
• Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
• Collected and maintained careful records of rental payments and payment dates.
• Establish rental rates by researching local markets and calculating costs to ensure fair and accurate pricing
• Advertise available properties using varieties of media and promotional materials to help secure rentals of all properties
• Responded to requests and scheduled appointments for property showings.

• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.