Dia Rosales
Bothell
Summary
Accomplished professional with 5 years of experience, most recently as a Career Specialist. Demonstrated success in building client relationships and delivering personalized support that drives positive outcomes. Strong organizational and communication skills support effective management of complex projects. Dedicated to enhancing customer satisfaction and contributing to team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Career Specialist
IKRON Greater of Seattle
Redmond
08.2023 - Current
- Conduct assessments to identify client goals, strengths, and areas for improvement. Develop and implement individualized career plans tailored to specific needs.
- Provide one-on-one coaching on resume writing, cover letter creation, interviewing skills, and job search strategies. Facilitate job search processes, including identifying openings, completing applications, and connecting with potential employers.
- Observe clients in work settings to assess performance, and offer targeted feedback. Collaborate with employers to develop job training and coaching opportunities for successful transitions into new roles.
- Foster strong connections with clients, DDA/DVR counselors, stakeholders, and business owners through effective communication and outreach.
- Meet with clients onsite and remotely, providing ongoing career coaching, job search assistance, and retention support.
- Develop relationships with local businesses and community partners to identify and create suitable job opportunities.
- Encourage and support clients, particularly those who are unemployed and individuals with disabilities, to maintain motivation and focus on their career goals.
- Demonstrate creativity and problem-solving skills to address diverse client needs, and develop new strategies for success.
- Organized client notes into the Credible system, and communicated through the Zoom Telehealth platform.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Provided individualized counseling approaches based on socioeconomic status and cultural background.
- Provided guidance regarding disability accommodations in the workplace as needed.
- Coached clients on communication skills, problem solving and decision making processes related to their job search process.
- Provided career counseling and assessment services to individuals of all ages.
- Conducted outreach activities to promote career services program.
- Organized workshops and seminars on topics such as job search strategies, interviewing skills and resume writing.
Athlete Services Coordinator
IRONMAN Championship
Kailua-Kona
02.2022 - 06.2022
- Managed registration for qualified and invited athletes, ensuring World Championship standards were met.
- Resolved all registration details and facilitated athlete requests through phone calls, emails, and Dynamic 365.
- Delivered exceptional athlete experiences at the IRONMAN 70.3 World Championship. Supported Athlete Services on race week, including managing race office operations, assisting with inquiries (pre, post, and onsite), and greeting the public.
- Assisted with the move, set-up, and daily operations of the race office. Organized the distribution and management of IRONMAN merchandise and athlete essentials.
- Coordinated Global Qualifying Coin and Gift Distribution, creating gift bags for VIP and executive athletes.
- Provided exceptional customer service to athletes via phone, email, and in-person interactions, ensuring a memorable race week experience.
- Utilized database management skills to effectively handle athlete inquiries and maintain accurate event records.
- Coordinated athlete registration and ensured accurate data entry.
- Managed communication between athletes and event staff.
- Organized logistics for athlete check-in and packet distribution.
- Provided support during race events to enhance athlete experience.
- Developed informational materials for athletes regarding event details.
- Collaborated with volunteers to streamline event operations effectively.
- Maintained databases of athlete information for future events.
- Organized sporting events and competitions according to regulations.
Para-Professional Educator Contractor
Hawaii of Education
Kailua-Kona
09.2020 - 06.2021
- Assisted teachers in creating engaging lesson plans and educational materials.
- Supported students with special needs during classroom activities and instruction.
- Monitored student progress and behavior to ensure a positive learning environment.
- Facilitated communication between teachers, parents, and support staff regarding student needs.
- Organized classroom resources and materials for easy access during lessons.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Helped develop behavior management strategies for students exhibiting behavioral issues.
- Provided one-on-one instruction to students who required extra support.
- Provided classroom support throughout planned instruction and individual lessons.
- Maintained focused, inclusive, and supportive learning environments.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Advocated for home learning kits to support educational needs.
- Connected parents with community resources for food, shelter, child care, and family support.
- Cultivated a positive, productive learning environment for students.
- Assisted teachers with lesson plan implementation and classroom management.
- Promoted focus and participation by monitoring classrooms, and preventing disruptions.
- Aided students in navigating online learning platforms and completing digital assignments.
- Provided a supportive and encouraging presence, fostering a positive learning environment.
- Ensured adherence to health and safety pandemic protocols.
- Assistant Sports Coach for PE.
Volunteer- Event Classroom Organizer
Rachel Carson Elementary
Sammamish
01.2017 - 01.2020
- Enhanced student learning experiences through engaging activities and positive communication.
- Created engaging learning stations for school events by organizing student activities and coordinating classroom parties with parents.
- Managed student activities, including arts and crafts, tutoring sessions, and snack breaks, ensuring a positive and well-rounded learning environment.
- Prepared allergy-friendly (gluten-free/paleo) homemade desserts for bake-sale events, demonstrating inclusivity and commitment to student well-being.
- Effectively communicated with teachers, staff, students, and parents in a friendly and professional manner, fostering a positive school community.
Service Representative/ Administrative Assistant
South Seattle College-Advising Office
Seattle
09.2014 - 10.2015
- Provided comprehensive information and guidance on on-campus resources, including enrollment, financial aid, programs, registration, events, and classes.
- Developed and coordinated scheduling sessions for new and current students. Maintained and updated advisors' schedules, calendars, and agendas using Booker and Outlook.
- Coordinated academic, personal, career, and placement testing to support informed decision-making.
- Managed a multi-line phone system and responded to new student email inquiries, effectively handling multiple requests simultaneously.
- Performed necessary administrative tasks and maintained a welcoming, organized front lobby for the waiting area.
- Delivered outstanding customer service to all students and staff members, fostering a positive and supportive campus environment.
- Assisted students with academic advising and registration processes.
Education
Bachelor of Science - Communications
Western Governors University
Millcreek, UT09.2025
Associate of Science Degree - Business Information Technology
South Seattle College
Seattle, WA01.2016
Skills
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Zoom HIPPA Compliant Telehealth
- Community Outreach
- Referrals and networking
- Customer Service
- Sales and Marketing
- Research and developing programs
- Career counseling
- Resume writing
- Communication strategies
- Client assessment
- Event coordination
- Community outreach
- Fluent in Visayan/Tagalog
Certification
- Licensed Agency Affiliated Counselor: August 2023- Present
References
References available upon request.
Timeline
Career Specialist
IKRON Greater of Seattle
08.2023 - Current
Athlete Services Coordinator
IRONMAN Championship
02.2022 - 06.2022
Para-Professional Educator Contractor
Hawaii of Education
09.2020 - 06.2021
Volunteer- Event Classroom Organizer
Rachel Carson Elementary
01.2017 - 01.2020
Service Representative/ Administrative Assistant
South Seattle College-Advising Office
09.2014 - 10.2015
Bachelor of Science - Communications
Western Governors University
Associate of Science Degree - Business Information Technology
South Seattle College
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