Dia Shaw
Murrieta,CA
Summary
Highly organized, proactive and punctual with team-oriented mentality. Motivated professional considered talented leader and driven problem solver. Brings 25 years of experience in Property Management role. Offers outstanding attention to detail and project coordination. Property Manager focused on satisfying tenants and ownership. Communicative to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Versatile Property Manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Art Teacher
Cre8 Art School
Encinitas, CA
09.2019 - Current
- Prompted student motivation, participation and listening skills through positive reinforcement and weekly recognition.
- Prepared and delivered lectures to students on art fundamentals.
Commercial Property Manager
SEA Property Management
San Diego, CA
09.2016 - 12.2022
- Performed regular inspections of buildings and grounds to ensure all safety standards were met.
- Developed budgets, monitored expenses, and prepared financial reports for each property under management.
- Resolved tenant complaints in a timely manner by coordinating with maintenance staff and other relevant personnel.
- Managed day-to-day operations of commercial properties including scheduling repairs and responding to emergencies.
- Communicated regularly with tenants regarding any changes in policies or procedures relating to their rental agreement.
- Monitored cash flow of multiple properties while staying within budget constraints.
- Oversaw daily operations, maintenance and administration of various properties.
Associate
Tom Behr Law & Associates, LLC
San Diego, CA
01.2016 - 09.2019
- Answered and screened telephone calls, took messages, and provided information to clients.
- Organized documents for filing, maintained client files, and prepared new client intake forms.
- Scheduled meetings with clients or other staff members as requested by attorney.
- Greeted visitors in a professional manner; responded to inquiries; directed them appropriately.
- Proofread documents such as contracts, letters ensuring accuracy of content before submission.
- Collaborated with support staff to ensure smooth functioning of office operations.
- Ordered supplies necessary for daily operations within specified budget limits.
- Took detailed notes in meetings and disseminated information afterward.
- Coordinated multiple schedules using online calendaring system.
Property Management Associate
March Joint Powers Authority
Riverside, CA
01.2011 - 01.2016
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Regional Commercial Property Manager
SEA Property Management Co
San Diego, CA
01.2008 - 01.2011
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Built relationships with service vendors and submitted associated billing statements.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
Director of Field Operations (Regional Manager)
Behr Properties
San Diego, CA
01.1999 - 01.2008
- Oversaw training programs for field personnel, providing guidance on new procedures and processes.
- Monitored daily performance metrics to ensure compliance with operational goals and standards.
- Conducted regular meetings with regional managers to review progress, identify areas of improvement, and develop action plans.
- Managed relationships with external vendors to ensure timely delivery of materials and services needed in the field.
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
English/Art Major -
Mesa College
Criminal Justice Major -
Bakersfield College
Skills
- Maintenance Scheduling
- Supervision of Marketing
- Record Keeping, Reporting
- Legal & Policy Compliance
- Applicant Screening
- Staff Meetings
- Scheduling
- Supervision of Staff
- Marketing
- Property Management (25years)
- Teaching Experience (15years)
- Customer Service
- Individualized Instruction
- Curriculum Implementation
Certification
- CA Real Estate License, 04/01/05-12/01/27
- Driver’s License
- Fair Housing Training
Timeline
Art Teacher
Cre8 Art School
09.2019 - Current
Commercial Property Manager
SEA Property Management
09.2016 - 12.2022
Associate
Tom Behr Law & Associates, LLC
01.2016 - 09.2019
Property Management Associate
March Joint Powers Authority
01.2011 - 01.2016
Regional Commercial Property Manager
SEA Property Management Co
01.2008 - 01.2011
Director of Field Operations (Regional Manager)
Behr Properties
01.1999 - 01.2008
English/Art Major -
Mesa College
Criminal Justice Major -
Bakersfield College
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