Dia Tucker
Nashville,TN
Summary
Meticulous and detail-oriented IT Asset Manager offering exceptional critical thinking skills and important ability to solve complex problems. Possessing 15 years in the IT felid with multiple job titles.
Overview
15
15
years of professional experience
Work History
IT Asset Management
LoanDepot
Remote, Remote
11.2020 - Current
- Lead transition from utilizing CMDB to HAM.
- Vast knowledge of CMDB, HAM, and Service Now.
- Maintained over 90k assets.
- Work closely with loanDepot's Cyber Threat, Information Security and Legal teams.
- Created and lead IT equipment reclaim team, and process.
- Established 93% reclaim rate with $45mil in equipment.
- Work closely with FedEx to establish equipment reclaim kit and cost saving measures.
- Developed spreadsheet models for diverse projects and analysis.
- Created and maintained IT Asset Management procedures, policies and knowledge bases.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Application Support Administrator
City Of Walla Walla
Walla Walla, WA
07.2019 - 06.2020
- Maintained assets and software within Crow Canyon Asset Management Sharepoint App
- Asset Managed/inventoried all software and hardware
- Performed quality assurance testing, new and existing user setup, created and updated user groups, pushed hot fixes and updates, service packs, license key management, renewals from quote to invoice, and installation of all software
- Worked as liaison between vendor and client support
- Updated and created department documentation such as license databases, infrastructure maps and knowledge bases.
- Drafted training materials and organized training sessions
- Provided planning for biennium budget to fund IT projects and controlled spending within budget
- Projected biennium budget including SAS Renewals, Hardware support renewals, and PC replacements
- Tracked and updated monthly budget for IT Director
- Provided backup to IT Director for timesheet, requisition and invoice approval.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Oversaw office inventory activities, including ordering and requisitions, research and quoting, stocking and shipment receiving.
Information Technology Specialist
City Of Pullman
Pullman, WA
10.2016 - 06.2019
- Tracked IT assets; software, and hardware
- Served as administrator to maintain software and hardware; including patches, installs, upgrades, and diagnosing
- Delivered onsite and remote technical support
- Created internal and external knowledge bases and training material
- Performed Public Records Requests
- Assisted with biennium budgeting
- Completed quotes, purchases, and purchase orders
- Created new user accounts and setup, as part of on boarding process
- Monitored servers, network connections, firewalls, and corporate filters to maintain maximum up-time and functionality
- Used OSTicket ticketing systems to manage and process support actions and requests
- Provided on-call support for critical IT issues
- Assisted with System and Network Administrator duties
Production Support Specialist II
TriCore Reference Laboratories
Albuquerque, NM
10.2015 - 09.2016
- Answered all incoming Help Desk calls and managed IT call volumes
- Created and routed Service Now incident tickets and created knowledge bases
- Password resets (multiple accounts, AD, and various software)
- Managed employee onboarding
- Performed account maintenance and deletion/disabling procedures
- Monitored network traffic, applications, infrastructure, and operations
IDia Tech Support
Self Employed
Cibola County, NM
05.2014 - 01.2016
- Researched products, hardware, and software for various customer needs.
- Complex troubleshooting and repair on variety of PC, software, hardware, and network issues.
- Provided one on one training with varied range of computer users.
Lead Technician
Xerox Corporation
State Wide, NM
07.2015 - 12.2015
- Oversaw installation of MFP devices at 150 NM Dept. of Health Locations.
- Managed assets locations, statuses, information, etc within Xerox Manager.
- Managed, planned, and led all installations.
Migration Technician
Contract Job
Albuquerque, NM
04.2015 - 06.2015
- Contact job for Lovelace hospital system.
- Performed deployment of Windows 7 desktops and laptops, along with installation of necessary software, printers, devices, and migration of user profiles.
IT Specialist
Grants Cibola County School District
Grants, NM
05.2008 - 08.2014
- Created and maintained asset management inventory spreadsheet for all endpoints and network gear.
- Removed and replaced malfunctioning computer parts to correct hardware problems
- Configured hardware, devices, and software to set up new work stations for employees
- Patched software and installed new versions to eliminate security problems and protect data
- Responded to support requests from end users and walked individuals through basic troubleshooting tasks
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Assisted IT Director with budgeting and purchasing
Education
Associate of Applied Science - Computer Science
New Mexico State University
Grants, NM2008
Skills
- Asset Management
- Skilled in CMDB and HAM within Service Now
- Excellent organizational skills
- Flexible & Adaptable
- Budget and cost analysis
- Self-Motivated
- Employee training and development
- Technical troubleshooting
- Problem-solving skills
- Task Prioritization
Timeline
IT Asset Management
LoanDepot
11.2020 - Current
Application Support Administrator
City Of Walla Walla
07.2019 - 06.2020
Information Technology Specialist
City Of Pullman
10.2016 - 06.2019
Production Support Specialist II
TriCore Reference Laboratories
10.2015 - 09.2016
Lead Technician
Xerox Corporation
07.2015 - 12.2015
Migration Technician
Contract Job
04.2015 - 06.2015
IDia Tech Support
Self Employed
05.2014 - 01.2016
IT Specialist
Grants Cibola County School District
05.2008 - 08.2014
Associate of Applied Science - Computer Science
New Mexico State University
Similar Profiles
Steven VenoSteven Veno
Senior Loan Officer at LoanDepotSenior Loan Officer at LoanDepot
Erick GuerreroErick Guerrero
Customer Lending Representative at LoandepotCustomer Lending Representative at Loandepot
Steve TothSteve Toth
Senior Licensed Loan Officer at LoanDepotSenior Licensed Loan Officer at LoanDepot
DENNIS FERIOZZIDENNIS FERIOZZI
Loan Consultant and Branch Production Assistant at LoanDepotLoan Consultant and Branch Production Assistant at LoanDepot
Ja'Shon SnipesJa'Shon Snipes
Warehouse Worker at PepsiCoWarehouse Worker at PepsiCo