Dia Washington
Davenport,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
To-Go Specialist
Olive Garden Restaurant
08.2023 - Current
- Handles high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answers roughly 15+ to-go order phone calls each day, conveying menu options over telephone and accurately estimating time of delivery.
- Enhances customer satisfaction by providing efficient and accurate order processing.
- Ensures order accuracy, meticulously reviewing each item before handing off to customers.
- Contributes positively towards team goals through effective communication between front-of-house staff members and kitchen team.
Barista Trainer
Target
11.2018 - 06.2023
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Increased employee retention by fostering a positive, supportive work atmosphere.
Server
Friendly's
05.2016 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Diploma - Culinary Arts And Operations
Auguste Escoffier School of Culinary Arts
Boulder, CO12-2023
High School Diploma -
Atlantic Coast High School
Jacksonville, FL06-2014
Skills
- Customer Service
- Team Collaboration
- Sales Techniques
- Effective Communication
- Relationship Building
- Problem-Solving Abilities
- Organization
- Attention to Detail
- Goal-Oriented
- Microsoft Office
Timeline
To-Go Specialist
Olive Garden Restaurant
08.2023 - Current
Barista Trainer
Target
11.2018 - 06.2023
Server
Friendly's
05.2016 - 09.2018
Diploma - Culinary Arts And Operations
Auguste Escoffier School of Culinary Arts
High School Diploma -
Atlantic Coast High School