Diaa Ayasou

Annandale,VA

Summary

Dynamic leader and co-owner at Stone Hot Pizza, excelling in operations management and team building. Achieved significant sales growth by fostering vendor relationships and implementing cost-saving strategies. Demonstrated expertise in employee development and problem resolution, ensuring high customer satisfaction and loyalty. Proven track record in enhancing financial performance and operational efficiency.

Overview

years of professional experience

Work History

GENERAL MANAGER, CO-OWNER

Stone Hot Pizza

05.2003 - 07.2024

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Associate of Science - Culinary Arts

Culinary Institute of America, , Hyde Park, NY

03.1994

Skills

Leadership and team building
Problem Resolution
Operations Management
Team Player

Staff Training
Employee Development
Vendor relationships
Total Quality Management

Languages

Arabic

Native or Bilingual

Timeline

GENERAL MANAGER, CO-OWNER - Stone Hot Pizza

05.2003 - 07.2024

Culinary Institute of America - Associate of Science, Culinary Arts