Diadeth Marie Acevedo
Marlborough,MA
Summary
Dynamic leader with a proven track record at CubeSmart Self Storage, adept in operations management and customer relationship management. Spearheaded initiatives that significantly enhanced customer satisfaction and facility efficiency. Skilled in bilingual communication and team training, demonstrating exceptional problem resolution abilities. Achieved notable success in developing team capabilities and fostering strong community relationships.
Overview
15
15
years of professional experience
Work History
General Manager
CubeSmart Self Storage
05.2018 - Current
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Collaborated with other team members to ensure seamless coverage during peak times or staffing shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Spa Coordinator
Mocine Salon and Spa
04.2010 - 05.2018
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Maintained solid knowledge base of all spa and resort products and services.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Monitored client feedback through surveys and online reviews, implementing improvements based on their suggestions where necessary.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Education
Associate Degree in Cosmetology - Cosmetology
Assabet Valley Regional Vocational Technical High
Marlborough, MA06-2007
High School Diploma -
Assabet Valley Regional Vocational Technical High
Marlborough, MA05-2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Team leadership
- Customer relations
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Team training and development
- Deadline oriented
- Facility management
- Bilingual
Languages
Spanish
Full Professional
Timeline
General Manager
CubeSmart Self Storage
05.2018 - Current
Spa Coordinator
Mocine Salon and Spa
04.2010 - 05.2018
Associate Degree in Cosmetology - Cosmetology
Assabet Valley Regional Vocational Technical High
High School Diploma -
Assabet Valley Regional Vocational Technical High
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