Diaesha Daniels
The Bronx
Summary
Professional office support specialist with strong communication, organizational, and multitasking skills. Demonstrates high focus on team collaboration and adapts efficiently to changing needs. Highly reliable, recognized for resolving issues promptly and maintaining smooth office operations. Proficient in managing schedules, handling correspondence, and supporting daily administrative tasks with results-driven approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Daycare Office Clerk
Blake’s Playroom Daycare
05.2021 - 09.2025
- Coordinated office operations to enhance workflow efficiency and productivity.
- Supported financial tracking by processing invoices and maintaining expense reports.
- Provided vital support during annual audits by preparing and organizing financial documents, demonstrating thorough knowledge of company policies and procedures.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Addressed customer concerns with professionalism, ensuring prompt resolution.
Recovery Specialist
Berkshire Medical Management Services
07.2018 - 02.2021
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Monitored patient progress and adjusted plans to ensure effective treatment outcomes.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Enhanced team operations by managing administrative duties, improving efficiency.
Office Assistant
Kentrel Corporate
05.2010 - 05.2018
- Processed incoming communications, ensuring timely responses to inquiries and requests.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Managed appointment bookings and calendar updates, enhancing communication among team members.
Education
High School Diploma -
Phillips Global Institute High School
New Jersey Skills
- Data entry
- Maintaining recording
- Verbal communication
- Administrative support
- Schedule and calendar management
- Customer service
- Time management
- Telephone reception
- Word processing
- Office administration
- Professional and mature
- Customer relationship management (CRM)
- Patient charting
- Dedicated team player
- Relationship building
Certification
CPR
First Aid
Timeline
Daycare Office Clerk
Blake’s Playroom Daycare
05.2021 - 09.2025
Recovery Specialist
Berkshire Medical Management Services
07.2018 - 02.2021
Office Assistant
Kentrel Corporate
05.2010 - 05.2018
High School Diploma -
Phillips Global Institute High School
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