Summary
Overview
Work History
Education
Skills
Timeline
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Diah Morgan

Oconomowoc

Summary

Dynamic and dedicated professional with extensive experience as a Correctional Officer at the Department of Corrections. Skilled in emergency response and conflict resolution, I effectively managed high-risk situations while ensuring safety and compliance. Proven ability to train new staff and reduce contraband incidents through vigilant monitoring and proactive measures.

Overview

8
8
years of professional experience

Work History

Correctional Officer

Department of Corrections
09.2023 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Correctional Officer

House of Correction
05.2020 - 08.2023
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.

CNA

Elder Care at Home
04.2022 - 11.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Bartender

Gene's Supper Club
11.2019 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Delivery Driver

Bare Down Logics
02.2018 - 03.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Penn Foster Career School
Scranton, PA
04-2020

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills

Timeline

Correctional Officer

Department of Corrections
09.2023 - Current

CNA

Elder Care at Home
04.2022 - 11.2022

Correctional Officer

House of Correction
05.2020 - 08.2023

Bartender

Gene's Supper Club
11.2019 - 03.2020

Delivery Driver

Bare Down Logics
02.2018 - 03.2020

Penn Foster Career School

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Diah Morgan