Diahann Goode-Cohens
Tulsa,United States
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Proficient in product monetization and mobilization approaches to boost long-term revenue generation.
Overview
12
12
years of professional experience
Work History
Account Specialist
PSO - Key Personnel
12.2018 - 06.2020
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Secured on-time payments and collected on delinquent accounts.
Customer Account Specialist
Connexions Loyalty
11.2017 - 12.2018
- Evaluated customers' potential needs to make appropriate recommendations.
- Collected and analyzed data to learn more about consumer behavior.
- Secured on-time payments and collected on delinquent accounts through.
- Set up new customer accounts and updated existing profiles with latest information.
Keyholder
Dollar General
01.2016 - 11.2017
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
Customer Service Representative III
Metlife
07.2014 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Co-Owner
Turner BBQ Food Truck
04.2008 - 06.2014
- Planned daily menus and prepped food for service.
- Accepted orders and packed food for takeout and delivery.
- Greeted customers, answered menu questions and responded to complaints.
- Oversaw food preparation and monitored safety protocols.
Mental Health Technician
12 & 12
07 2021 - 08 2023
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Education
Business Administration
Philander Smith College
Little Rock, ARSkills
- Selling Skills
- Correcting Discrepancies
- Revenue Growth
- Call Control
- Documentation skill
- Billing resolutions
- Account and Ledger Reconciliations
- Sales and marketing
- Schedule Management
- Research proficiency
Timeline
Account Specialist
PSO - Key Personnel
12.2018 - 06.2020
Customer Account Specialist
Connexions Loyalty
11.2017 - 12.2018
Keyholder
Dollar General
01.2016 - 11.2017
Customer Service Representative III
Metlife
07.2014 - 12.2016
Co-Owner
Turner BBQ Food Truck
04.2008 - 06.2014
Mental Health Technician
12 & 12
07 2021 - 08 2023
Business Administration
Philander Smith College