Diahann Richardson
Selma,NC
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Self-employeed
08.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Obtained underwriting approval by completing application for coverage.
Correctional Officer
NC DAC
04.2015 - Current
- Documented inmate behavior and activities in logbooks.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Enforced rules and regulations to maintain order among inmates.
Customer Service Representative
Integral Solutions
04.2014 - 03.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Kelly Temporary Services (BCBS Of NC)
08.2013 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Biology
UNC Pembroke
Pembroke, NC05.2002
Skills
- Dependable and Responsible
- Research
- Multitasking Abilities
- Time Management
- Analytical and Critical Thinking
- Promotions and Marketing Strategies
Timeline
Insurance Agent
Self-employeed
08.2023 - Current
Correctional Officer
NC DAC
04.2015 - Current
Customer Service Representative
Integral Solutions
04.2014 - 03.2015
Customer Service Representative
Kelly Temporary Services (BCBS Of NC)
08.2013 - 03.2014
Bachelor of Science - Biology
UNC Pembroke