Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diahann Servin

San Diego,CA

Summary

Dedicated and detail-oriented professional with extensive experience in customer service, records administration, and office management. Seeking to leverage my skills in a dynamic role that values exceptional customer service and efficient operations.Known for delivering reliable solutions and maintaining high standards in all repair tasks. Collaborative team player with focus on achieving results and adapting to evolving needs. Skilled in diagnostics, system troubleshooting, and client communication.

Overview

15
15
years of professional experience

Work History

Video Repair Specialist

Charter Communications
08.2020 - Current
  • - Assisted customers in creating accounts and canceling services.
  • - Guided customers through a detailed list of benefits offered.
  • - Answer inbound calls and resolve customer inquiries effectively in both English and Spanish.
  • - Provide exceptional customer service in a high call volume environment.
  • - Offer technical support and problem-solving for customers.
  • - Maintain accurate documentation on customer profiles and account information.
  • - Navigate multiple systems to fulfill customer needs, including billing and service changes.

Administrative Assistant

University Specialty Drugs
08.2018 - 04.2020
  • - Supported office staff by managing correspondence and reports through word processing.
  • - Introduced an efficient filing system that improved document retrieval processes.
  • - Assisted in preparing new client folders and entered client information using QuickBooks and LifeFile.
  • - Processed orders, created invoices, and managed payment processing.
  • - Maintained communication with medical professionals to address inquiries and direct them appropriately.

Manager

G&M Oil Company
05.2010 - 01.2016
  • - Managed back-office operations, including hiring and employee training.
  • - Ensured the operations team met company standards through onsite presence and support.
  • - Built strong relationships with vendors and customers to enhance service delivery.
  • - Completed daily sales and cash reports.

Education

Certificate -

Pima Medical Institute
Chula Vista, CA
06.2018

Skills

  • - Records Administration
  • - Digital Archiving
  • - Payment Processing
  • - Invoice Creation
  • - Workflow Optimization
  • - File Organization
  • - Documentation & Data Management
  • - Bilingual: Spanish and English
  • - Exceptional Customer Service
  • - Call Management
  • - Video Repair Specialist
  • - Billing & Multitasking
  • Advanced troubleshooting
  • Customer service
  • Network configuration
  • Equipment Repair
  • Invoice verification
  • Repair logging
  • Maintenance records
  • Teamwork and collaboration

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Video Repair Specialist

Charter Communications
08.2020 - Current

Administrative Assistant

University Specialty Drugs
08.2018 - 04.2020

Manager

G&M Oil Company
05.2010 - 01.2016

Certificate -

Pima Medical Institute

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Diahann Servin