Summary
Overview
Work History
Education
Skills
ACKNOWLEDGMENTS
Timeline
Generic

Diahanna Bridges

Jackson,USA

Summary

Dynamic customer and tech support professional with over 6 years of proven success in supervisory roles within fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Also, bring extensive knowledge of claims processing and various commercial and government insurance systems, complemented by advanced proficiency in Microsoft Word, Excel, Outlook, and other essential software tools. Committed to delivering high-quality performance in call center settings and face-to-face customer interactions.


Overview

5
5
years of professional experience

Work History

Customer Service Representative

Cigna
05.2023 - Current
  • Fast-pace environment taking over 45 calls a day with rapidly changing call types
  • Review claims (billing) and update address and go over plan designs with all commercial and government insurance plans.
  • Discuss alternate payment methods and educate callers on Extended payment programs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded proactively and positively to rapid change.

Attendance Clerk

Jackson Public School District
07.2022 - 05.2023
  • Input daily attendance information into office database for all student that attend and registered at that school.
  • Maintained accurate records of all absences, truancy issues and disciplinary actions.
  • Called parents and guardians to inquire about late or truant.
  • Processed and scanned files into electronic databases.

Senior Customer Care Representative

Kelly Connect Services
08.2020 - 07.2022
  • High call volume and fast-paced environment taking over 30 calls a day.
  • Troubleshooting with all Apple products iPhone, MacBook and etc that use the software IOS and MacOs.
  • Offer guidance and service with hardware and scheduling appointments at varies locations for customers needed face to face assistance.
  • Trained in handling all escalated calls when the previous peer could not come to resolution or needed further research to get a solution.

Education

ASSOCIATE -

Hinds Community College
Raymond, MS
12-2025

High School Diploma -

Puckett High School
Brandon, MS
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Customer relations
  • Computer proficiency
  • Payment processing
  • Microsoft outlook

ACKNOWLEDGMENTS

I offer a great personality, leadership, and organizational skills that make me a perfect fit this job opportunity. I am now further my education for this position and for future endeavors and hopefully to stay and grow with this company.

Timeline

Customer Service Representative

Cigna
05.2023 - Current

Attendance Clerk

Jackson Public School District
07.2022 - 05.2023

Senior Customer Care Representative

Kelly Connect Services
08.2020 - 07.2022

ASSOCIATE -

Hinds Community College

High School Diploma -

Puckett High School

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