Diahara Diarra
Philadelphia,Pa
Summary
Dynamic professional with a proven track record in customer service and sales, honed at Macy’s Department Store and other prestigious venues. Excelled in roles requiring exceptional problem-solving abilities and interpersonal communication skills. Demonstrated expertise in business development and administrative support, enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
OTG Management
Cashier/Server
06.2024 - Current
- Processed cash, debit credit and check transactions.
- Scanning items for sale, determining change, recording purchases, and processing returns.
- Provided great customer service while providing our customers with friendly and efficient checkout service.
- Serves customers food and beverages in a positive friendly manner.
- Cleaned and sanitized workstation and scanning area.
Steward
Marriott Hotels
09.2022 - 04.2024
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
Sales Associate
Macy’s Department Store
02.2021 - 01.2022
- Job duties included greeting customers, answering question about products, merchandise, and services, processing purchases and transactions.
- Provided excellent customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Business Administration & Management
La Salle University
Philadelphia, PAHigh School -
Motivation High School
Philadelphia, PA07.2020
Skills
Administrative Support
Problem-Solving Ability
Order Fulfillment
Business Development Understanding
Call Center Operations
Active Listening
Conflict Resolution
Team Development
Computer Proficiency
Conflict Mediation
Conflict Resolution
Business Development Understanding
Money Handling Abilities
Administrative Support
Dietary Aide Experience
Food Safety
Excellent interpersonal communication
Ability to effectively manage time and prioritize tasks
Strong product knowledge and understanding of target customers
Languages
French
Full Professional
English
Full Professional
Timeline
OTG Management
Cashier/Server
06.2024 - Current
Steward
Marriott Hotels
09.2022 - 04.2024
Sales Associate
Macy’s Department Store
02.2021 - 01.2022
Business Administration & Management
La Salle University
High School -
Motivation High School
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