Diailyn Chirino
Miami,FL
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
17
17
years of professional experience
Work History
Regional Banking Branch Manager Vice- President
Wells Fargo
Hialeah, FL
07.2015 - Current
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Achieved branch targets and exceed expectations consistently by allocating protected time to complete outbound calls and walk the block activities.
- Evaluated employee performance regularly through observations and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Expand company growth by collaborating with various partners within the organization to maximize revenues from existing and potential clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth.
- Direct Wells@work program, focused on customer acquisition and financial health education for customers in the community.
- Educate customers on digital banking options available such as mobile, online and automated teller machines.
- Responsible for ensuring sound banking practices are being followed in accordance with risk and compliance policies and procedures.
- Recognized for passing annual audits with little to no exceptions
- Recognized as top 10 % in peer group consistently in the past 8 years.
Branch Operations Associate Manager
Wells Fargo
Hialeah, FL
05.2010 - 06.2015
- Lead, manage and develop a team of direct and indirect reports with low to moderate complexity and risk in retail banking branch.
- Coach team members and motivate them to archieve their goals.
- Assist customers or employees on any concerns or complaints.
- Make decisions and resolve issues on the teller line.
- Perform operational task to ensure risk and compliance objectives are met.
Associate Personal Banker
Wells Fargo
Hialeah, FL
05.2008 - 05.2010
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Teller/Senior Bank Teller
Wells Fargo
Hialeah, FL
08.2006 - 05.2008
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Notary Commission -
Florida National Notary Association
FLHigh School Diploma -
Florida Christian Academy
Miami, FL06.2005
Skills
- Sales Development
- Customer Service
- Relationship Building and Management
- Risk Mitigation
- Employee Development
- Branch Operations Management
- Coaching and Mentoring
- Business Planning
- Goals and Performance
- Strong Team-Builder
- Risk Management
- Adaptability and Flexibility
Accomplishments
- Star Performer Champion for 5 Consecutive years.
- Top 10% in peer group since the start of the program.
- Exceeds ranking on performance evaluations.
- Responsible for the last 7 promotions in district.
- Recognized as a community Leader in the Wells Fargo Volunteers program.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Banking Branch Manager Vice- President
Wells Fargo
07.2015 - Current
Branch Operations Associate Manager
Wells Fargo
05.2010 - 06.2015
Associate Personal Banker
Wells Fargo
05.2008 - 05.2010
Teller/Senior Bank Teller
Wells Fargo
08.2006 - 05.2008
Notary Commission -
Florida National Notary Association
High School Diploma -
Florida Christian Academy