Dia'ja Davis
Capital Heights,MD
Summary
Reliable worker with background in operating cash registers, stocking merchandise and keeping areas organized. Highly motivated, proactive and punctual with a team-oriented mentality. Trustworthy team player seeking entry-level leader opportunities to expand talents while contributing with solid time management and problem-solving skills with the ability to create captivating experiences for customers to assist with company growth.
Overview
12
12
years of professional experience
Work History
Security Officer
Elite Service Security
08.2024 - Current
- Implemented improved surveillance techniques, enhancing situational awareness across facilities.
- Led team briefings to communicate updates on safety policies and operational changes.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Officer
Allied Universal Security Services
03.2024 - 08.2024
- Monitored premises to ensure safety and security compliance.
- Responded promptly to incidents, maintaining a secure environment for all personnel.
- Conducted regular patrols, identifying and reporting potential security risks.
- Collaborated with law enforcement during investigations and emergency situations.
- Trained new security staff on protocols and emergency procedures for efficiency.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Developed incident reports detailing findings and actions taken during security events.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Cashier/Cook Shift Leader
Joe & The Juice
09.2019 - 10.2020
- Assisted with purchases, locating items and signing up for rewards programs.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new employees in cashiering procedures, offering assistance in resolving customer service issues.
- Resolved issues with cash registers, card scanners and printers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Identified problems during daily work inspections and addressed concerns.
Team Leader Member
Crown Foods
06.2014 - 10.2019
- Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella.
- Produced food products of desired flavors, textures, colors and bouquets by properly interpreting and following established recipes and procedures.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Resolved issues with cash registers, card scanners and printers.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Managed cashier shifts and breaks.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Inspected checkout areas every day and directed team members in cleaning, trash removal and other actions to restore professional appearances.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained work area in clean and neat manner.
Education
High School Diploma - undefined
Central High
Capital Heights05.2014
Skills
Materials handling and transport
Timeline
Security Officer
Elite Service Security
08.2024 - Current
Security Officer
Allied Universal Security Services
03.2024 - 08.2024
Cashier/Cook Shift Leader
Joe & The Juice
09.2019 - 10.2020
Team Leader Member
Crown Foods
06.2014 - 10.2019
High School Diploma - undefined
Central High