Dialenis Santana Hernandez
Fort Myers,FL
Summary
Reliable employee seeking (Registered Behavior Technician) position. Offering excellent communication and good judgment
Overview
3
3
years of professional experience
1
1
Certification
Work History
Family Physician
MINSAP
Bolondron,Matanzas,Cuba
06.2021 - 10.2022
- Enhanced patient satisfaction by providing comprehensive care and addressing individual needs.
- Reduced hospital readmissions by implementing effective follow-up procedures and coordinating with specialists.
- Improved clinical efficiency by streamlining patient flow and optimizing appointment scheduling.
- Increased patient engagement through detailed explanation of treatment plans and answering questions thoroughly.
Host
Monarcas Mexican Food
4125 Cleveland Ave Unit 1485 33901
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Phlebotomist
Quest Diagnostics
6900 Daniels Pkwy Unit B6 Fort Myers Fl 33912
08.2023 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Education
Bachelor of Science - Medicine
University of Matanzas Juan Guiteras Gener
Matanzas06.2021
Skills
- Patient confidentiality
- Venipuncture
- Social Skills Development
- Infection Control
- Data Collection
- Data Entry
- Customer Service
- Multitasking proficiency
- Team Collaboration
- Medical Terminology
- Procedure Assistance
- Companionship and emotional support
- Medical terminology knowledge
Certification
- RBT - Registered Behavior Technician
- PT - Phlebotomy Technician
- CMA - Certified Medical Assistant
- BLS
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Phlebotomist
Quest Diagnostics
08.2023 - Current
Family Physician
MINSAP
06.2021 - 10.2022
Host
Monarcas Mexican Food
Bachelor of Science - Medicine
University of Matanzas Juan Guiteras Gener