Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dialenis Santana Hernandez

Fort Myers,FL

Summary

Reliable employee seeking (Registered Behavior Technician) position. Offering excellent communication and good judgment

Overview

3
3
years of professional experience
1
1
Certification

Work History

Family Physician

MINSAP
06.2021 - 10.2022
  • Enhanced patient satisfaction by providing comprehensive care and addressing individual needs.
  • Reduced hospital readmissions by implementing effective follow-up procedures and coordinating with specialists.
  • Improved clinical efficiency by streamlining patient flow and optimizing appointment scheduling.
  • Increased patient engagement through detailed explanation of treatment plans and answering questions thoroughly.

Host

Monarcas Mexican Food
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Phlebotomist

Quest Diagnostics
08.2023 - Current
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.

Education

Bachelor of Science - Medicine

University of Matanzas Juan Guiteras Gener
Matanzas
06.2021

Skills

  • Patient confidentiality
  • Venipuncture
  • Social Skills Development
  • Infection Control
  • Data Collection
  • Data Entry
  • Customer Service
  • Multitasking proficiency
  • Team Collaboration
  • Medical Terminology
  • Procedure Assistance
  • Companionship and emotional support
  • Medical terminology knowledge

Certification

  • RBT - Registered Behavior Technician
  • PT - Phlebotomy Technician
  • CMA - Certified Medical Assistant
  • BLS

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Phlebotomist

Quest Diagnostics
08.2023 - Current

Family Physician

MINSAP
06.2021 - 10.2022

Host

Monarcas Mexican Food

Bachelor of Science - Medicine

University of Matanzas Juan Guiteras Gener
Dialenis Santana Hernandez