DIALLO ABDOULAYE
Irvington,NJ
Summary
Dynamic professional with a proven track record at CASH UP GUINEA, adept in process improvement and staff motivation. Excelled in back office management, resolving customer complaints efficiently, and mentoring new employees. Skilled in records management and employee discipline, consistently enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Supervisor
CASH UP GUINEA
CONAKRY, GUINEA
01.2022 - 08.2023
- Back office management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Resolved customer complaints promptly and effectively.
- Trained new employees on company policies, job duties, and performance expectations.
- Responded to customer questions regarding products, prices and availability.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Make a daily report of each day's activities.
Cashier
CASH UP GUINEA
CONAKRY, GUINEA
04.2021 - 12.2021
- Maintained work area and kept cash drawer organized.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers promptly and responded to questions.
- Reception and payment of different customers.
- Make the daily report of daily activities.
Area Manager
BNB TRANFER GUINEA
CONAKRY, GUINEA
02.2020 - 03.2021
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Resolved customer complaints regarding sales and service.
- Identify and create new points specific to the company.
- Seek new partnerships in the forest
- Ensure the functioning of the company's agencies region
- Train and assist the various partners in the region.
- Report on the service performed each month
Sales Agent
GLOBAL MERCURE
CONAKRY, GUINEA
02.2019 - 12.2019
- Search for customers for the company's various products and services.
- Visit and supervision of the company's various construction sites.
- Developed strategic relationships with key decision makers at target companies.
- Set up meetings with potential clients and listened to their wishes and concerns.
Call Agent
CASH MINUTE GUINEA
CONAKRY, GUINEA
11.2016 - 10.2018
- Assist and guide customers at the various service points.
- Assist and inform partners about the various products.
- Ensure full payment of all transactions issued or received in Guinea, without exception.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Conducted follow-up calls to ensure customer satisfaction.
- Trained new call agents on company policies, procedures and protocols.
Education
High School Diploma -
UNIVERSITE GENERAL LANSANA CONTE
GUINEA06-2015
Skills
- Process updates
- Employee motivation and discipline
- Staff motivation and discipline
- Records management
- Training and mentoring
- Process improvement
Languages
French
Professional
English
Elementary
Timeline
Assistant Supervisor
CASH UP GUINEA
01.2022 - 08.2023
Cashier
CASH UP GUINEA
04.2021 - 12.2021
Area Manager
BNB TRANFER GUINEA
02.2020 - 03.2021
Sales Agent
GLOBAL MERCURE
02.2019 - 12.2019
Call Agent
CASH MINUTE GUINEA
11.2016 - 10.2018
High School Diploma -
UNIVERSITE GENERAL LANSANA CONTE
Similar Profiles
COURTNEYALLA DOTSONCOURTNEYALLA DOTSON
Campaigns & Advocacy Officer at Transparency International Papua New GuineaCampaigns & Advocacy Officer at Transparency International Papua New Guinea
Ostane KpadonouOstane Kpadonou
Webmaster at Fisheries Committee for the West Central Gulf of GuineaWebmaster at Fisheries Committee for the West Central Gulf of Guinea
Mamadou Lamarana DialloMamadou Lamarana Diallo
Restaurant Worker and Service at Restaurants LMS of GuineaRestaurant Worker and Service at Restaurants LMS of Guinea