DIALLO OUMAR
Quincy,MA
Summary
Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at Banque Pour Le Commerce et L’Industrie Guinée SA. Good in cash handling and customer service, significantly improving client satisfaction. Achieved a 100% accuracy rate in financial transactions, showcasing strong attention to detail and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Shop Assistant
Shuaib Discount 99€
10.2023 - 11.2024
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Bank Teller/Cashier
Banque Pour Le Commerce et L’Industrie Guinée SA
09.2018 - 02.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Delivery Driver
Uber Eats
08.2023 - 02.2025
- Delivered orders promptly, ensuring customer satisfaction through efficient navigation of routes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Maintained vehicle cleanliness and functionality to uphold safety standards during deliveries.
Residential Counselor
Vinfen
04.2025 - Current
- Developed individualized care plans in collaboration with interdisciplinary teams to address resident needs.
- Monitored resident progress and behaviors, providing timely feedback and interventions as necessary.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
Education
No Degree - English Language
P.S 13 Roberto Clemente
New York, NYBachelor - Business Administration
General Lansana Conte University of Sonfonia-Conak
Conakry-Guinee08.2017
High School Diploma -
Lycée Elhadj Oumar Tall De Dinguiraye
Guinée Conakry07.2014
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Relationship building
- Safety procedures
- Team collaboration
- Adaptability and flexibility
- Attention to detail
- Staff support
Languages
French
Full Professional
English
Elementary
Education
true
Timeline
Residential Counselor
Vinfen
04.2025 - Current
Shop Assistant
Shuaib Discount 99€
10.2023 - 11.2024
Delivery Driver
Uber Eats
08.2023 - 02.2025
Bank Teller/Cashier
Banque Pour Le Commerce et L’Industrie Guinée SA
09.2018 - 02.2023
No Degree - English Language
P.S 13 Roberto Clemente
Bachelor - Business Administration
General Lansana Conte University of Sonfonia-Conak
High School Diploma -
Lycée Elhadj Oumar Tall De Dinguiraye