Diamant Zhubi
Hoboken,NJ
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
Safety Facility Services
New York, New York
09.2022 - 08.2025
- Managed front desk operations and maintained a welcoming environment.
- Collaborated with maintenance staff to ensure facility cleanliness.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Maintained guest privacy and building reputation by keeping information confidential.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
Concierge
Akam Properties
New York
09.2020 - 07.2022
- Greeted guests warmly and provided information about amenities and services.
- Managed reservations and coordinated accommodations for clients efficiently.
- Assisted guests with transportation arrangements and local recommendations.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Made reservations for spa treatments, restaurants and golf tee times.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Arranged for translators and other special services for guests.
- Scheduled space or equipment for special programs, meetings and conferences.
- Took reservations from patrons by phone or online.
- Offered guests beverages and refreshments upon check-in.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided business services for guests, including faxing, copying, and courier arrangements.
- Developed relationships with local vendors and service providers to enhance guest experiences.
- Arranged airport transfers and local transportation for guests.
- Acted as a liaison between hotel management and guests to address special needs or concerns.
- Monitored guest feedback to identify areas for improvement in services offered.
- Ensured compliance with all hotel safety and security policies.
- Prepared daily reports on guest requests and concierge activities.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Created weekly schedules for cultural and recreational activities available to guests.
- Facilitated communication between guests and hotel services, such as housekeeping and dining.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Scheduled conference room and other reservations using proprietary software.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Retained knowledge of local events to offer recommendations and personal services.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Arranged special accommodations for guests to enhance visitor experiences.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Assisted in arranging for restaurant reservations and limousines upon guest request.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Kept updated records of guest feedback forms in order to measure service quality over time.
Security Officer
Dwight School
New York, New York
11.2018 - 07.2020
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, providing immediate assistance as needed.
- Monitored CCTV systems to ensure safety and security of premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Searched bags manually to identify prohibited items and contraband.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Identified suspicious activity to determine appropriate response.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained high levels of alertness throughout shifts.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Guard
Olshan Properties
New York, New York
04.2017 - 10.2018
- Monitored property entrances to ensure safety and security for residents and visitors.
- Conducted regular patrols of the premises to deter unauthorized access and incidents.
- Assisted in emergency response situations by following established protocols and procedures.
- Enforced rules and regulations to maintain a safe environment for all occupants.
- Reported safety hazards and maintenance needs to management for prompt resolution.
- Collaborated with local law enforcement during incidents or emergencies when necessary.
- Maintained incident logs to document security-related events and activities accurately.
- Provided excellent customer service by addressing resident inquiries and concerns professionally.
- Operated radio communication systems for coordination with co-workers and supervisors.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Provided crowd control during special events at the facility.
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Assisted in controlling access to restricted areas.
- Maintained daily logs of activities with detailed reports when necessary.
- Investigated suspicious activities or incidents on premises.
- Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status.
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Interacted with customers in a professional manner while providing assistance as needed.
- Prepared written documentation related to incident reports.
- Maintained proper paperwork to provide accurate incident records.
- Provided information regarding facility policies and procedures to visitors.
- Monitored surveillance equipment for suspicious activities or persons.
- Reported any violations of policy and law to management immediately.
- Managed traffic flow throughout parking lots and other areas of the facility.
- Conducted training sessions for new guards on company policies and procedures.
- Completed monthly security audits ensuring all security measures were up-to-date and effective.
- Confronted unapproved individuals for questioning to determine course of action.
- Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
- Participated in drills designed to test safety protocols in case of an emergency situation.
- Assisted with investigations when needed.
- Performed searches of people, vehicles, and buildings as required by law or policy.
Education
Associate of Science - Physical Education
Hasan Prishtina
Prishtina, KosovoGjimnazi "Hajdar Dushi"
Gjakova, KosovoSkills
- Front desk operations
- Reservation management
- Guest services
- Package tracking
- Conflict resolution
- Team collaboration
- Attention to detail
- Customer relationship management
- Problem solving
- Time management
- Confidentiality maintenance
- Stress management
- Detail-oriented approach
- Effective problem solving
- Efficient resourcefulness
- Strong work ethic
- Guest accommodations
Affiliations
- Running
- Hiking
- Painting
- Music
- Fishing
Accomplishments
- Employe of the month(Safety Facility Services)
- Employe of the year (Safety Facility Services)
Languages
5,5
Certification
- OSHA - Safety and Health Training
- Anti-Terrorism Awareness - Homeland Security Training
- Metal Detection - Homeland Security Training
Timeline
Concierge
Safety Facility Services
09.2022 - 08.2025
Concierge
Akam Properties
09.2020 - 07.2022
Security Officer
Dwight School
11.2018 - 07.2020
Guard
Olshan Properties
04.2017 - 10.2018
Associate of Science - Physical Education
Hasan Prishtina
Gjimnazi "Hajdar Dushi"