Summary
Overview
Work History
Education
Skills
Certification
COURSES
Timeline
Generic

Diamen Adams

Dayton

Summary

Experienced STNA/PCT with 6 years in healthcare, adept at providing compassionate care and ensuring patient safety. Proficient in home and senior care, meal preparation, and first aid, with excellent problem-solving and communication skills. Dedicated to enhancing patient well-being through collaboration with healthcare teams and maintaining a dignified environment. Also, have 6 years of customer service experience and proficient experience taking calls and helping customers while doing office work.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Assistant

Dayton Children's
04.2025 - Current
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.

Sales Associate Manager

City Gear LLC
05.2024 - 05.2025
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.

BEHAVIOR HEALTH TECHNICIAN

Haven Behavioral Hospital
02.2024 - 01.2025
  • Provide patient care and safety checks every 15 minutes, ensuring a secure environment.
  • Conduct vital checks each shift to monitor patient health and address concerns promptly.
  • Maintain cleanliness and safety standards to support patient well-being.
  • Adapt monitoring frequency for high-risk patients, enhancing safety protocols.
  • Collaborate with healthcare team to improve patient care outcomes.

CAREGIVER/STNA

CareSprings
01.2023 - 01.2024
  • Ensure patient safety and comfort through daily care and assistance.
  • Facilitate mobility with safe transfers and support.
  • Prepare meals tailored to dietary needs, enhancing well-being.
  • Maintain cleanliness with light housekeeping and laundry.
  • Communicate effectively with residents and healthcare teams.
  • Delivered comprehensive patient care, ensuring safety and dignity. Assisted with daily living activities, maintaining a supportive environment for residents' well-being.

CUSTOMER SERVICE REPRESENTATIVE

Blue Cross Blue Shield of IL, MT, NM, OK & TX
01.2022 - 01.2023
  • Answered calls/emails, resolved issues, ensured customer satisfaction.
  • Processed adjustments, maintained accurate financial accounts.
  • Collaborated in team meetings, improved service quality.
  • Provided product info, assisted in customer selection.
  • Logged service calls, followed protocols, ensured data accuracy.
  • Streamlined customer issue resolution process, reducing average handling time and improving first-call resolution rates for Blue Cross Blue Shield's multi-state operations.

HOUSEKEEPING

Holiday Inn Express and Suites
06.2020 - 09.2021
  • Ensured guest comfort by thoroughly cleaning and restocking rooms, enhancing guest satisfaction.
  • Coordinated with front desk for seamless service, improving operational efficiency.
  • Executed daily housekeeping tasks, maintaining high cleanliness standards.
  • Facilitated clear communication between departments, boosting team collaboration.
  • Managed laundry and light cleaning, ensuring timely room readiness.

CUSTOMER CARE SPECIALIST

L Brands
10.2019 - 04.2020
  • Answered calls and emails, resolving customer issues efficiently and improving satisfaction.
  • Clarified complaints, determined causes, and expedited solutions, ensuring problem resolution.
  • Processed customer adjustments, maintaining accurate financial accounts and records.
  • Handled orders with precision, enhancing accuracy and efficiency in customer transactions.
  • Built positive customer relationships, providing timely and accurate information and solutions.

Education

HIGH SCHOOL DIPLOMA - undefined

Hilliard Bradley High School
Hilliard, OH
01.2019

Skills

  • Customer Service
  • Microsoft Word
  • Microsoft Office
  • Organizational Skills
  • Caregiving
  • Senior care
  • First aid
  • Home care
  • Communication skills
  • Meal preparation
  • Housekeeping
  • Problem solving
  • Team collaboration

Certification

  • State Tested Nursing Assistant, 11/16/23, Present
  • CPR Certification, 05/20/23, Present

COURSES

  • STNA CERTIFICATION - State Tested Nursing Assistant, Nov 2023 - Present
  • CPR - CPR Certification, May 2023 - Present

Timeline

Patient Care Assistant

Dayton Children's
04.2025 - Current

Sales Associate Manager

City Gear LLC
05.2024 - 05.2025

BEHAVIOR HEALTH TECHNICIAN

Haven Behavioral Hospital
02.2024 - 01.2025

CAREGIVER/STNA

CareSprings
01.2023 - 01.2024

CUSTOMER SERVICE REPRESENTATIVE

Blue Cross Blue Shield of IL, MT, NM, OK & TX
01.2022 - 01.2023

HOUSEKEEPING

Holiday Inn Express and Suites
06.2020 - 09.2021

CUSTOMER CARE SPECIALIST

L Brands
10.2019 - 04.2020

HIGH SCHOOL DIPLOMA - undefined

Hilliard Bradley High School

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