Diamin Williams
Rock Hill,SC
Summary
Proven leader and dedicated professional with extensive experience in customer service and food safety, honed at Publix and other notable establishments. Excels in creating efficient, clean environments and fostering team collaboration. Demonstrated ability to enhance customer satisfaction and loyalty through exceptional service and a strong work ethic. Skilled in food preparation and sanitation practices, contributing to significant improvements in workplace efficiency and safety. Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Dedicated worker accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic style designer with creativity and nuance and thorough knowledge of correct product applications for varying skin colors and face shapes. Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Deli Clerk
Publix
03.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Learned other teammates' work tasks to train as backup.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
Bartender Shift Manager
Brass Tap
08.2021 - 12.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
Beauty Advisor
Ulta Beauty Inc.
08.2020 - 08.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Trained new staff in product knowledge and customer service protocols.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
Assistant Manager
Dairy Queen Grill & Chill
09.2016 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
No Degree -
Spartanburg Methodist College
Spartanburg, SC06.2020
Skills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Food safety knowledge
- Safe Food Handling Practices
- Cleaning and sanitizing
- Food Preparation
- Meat slicing expertise
- Safe Food Handling
- Equipment safety
- Organizational abilities
- Food preparations
- Sanitation Practices
- Hospitality service expertise
- Order taking accuracy
- Menu Memorization
- Flexible Schedule
- Work Area Maintenance
- Equipment use
- Heavy Lifting
- Pricing and shelf labeling
- Proper food handling
- Platter and Tray Preparation
- Merchandising displays
- Food sales and promotion
- Register operations
- Cash Register Operation
- Cooking
- Quality Inspections
- Sales expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improving customer experience
- Leading a team that achieved positive, measurable results.
- Identified problems and would solve them
- Received awards
- Been complimented my supervisors, customers and co-workers
Bartending certificate
About two years ago me and my dad wanted to try something new, something we became really good at. We went to ABC school of bartending and got our certificate. I became a bartender for about a year and i loved it. I love satisfying customers and giving quality service! I'm always clear, honest, creative, knowledgeable and patient when taking care of customers.
Timeline
Deli Clerk
Publix
03.2023 - Current
Bartender Shift Manager
Brass Tap
08.2021 - 12.2022
Beauty Advisor
Ulta Beauty Inc.
08.2020 - 08.2021
Assistant Manager
Dairy Queen Grill & Chill
09.2016 - 07.2020
No Degree -
Spartanburg Methodist College