Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Diamisha Valentine

Frederick,USA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Remote Telehealth Veterinary Nurse

Small Door Veterinary
04.2021 - Current
  • Medical triage through our telehealth chat software(Intercom) and phone as deemed necessary.
  • Respond to owner email inquiries, process medication refill requests and member insurance claims.
  • Create vaccine certificates and medical history reports upon owner requests, upload medical records.
  • Works directly with the in practice teams to help form treatment plans and relay recommendations to owner.
  • Relaying lab results and answering any client questions, ordering items and discussing invoices, discuss membership options and payment
  • Scheduling appointments at owners request.

Veterinary Nurse Assistant Shift Lead

Banfield Pet Hospital
07.2018 - 06.2021
  • Assist practice manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state, and federal laws
  • Support practice manager in hospital labor management, scheduling for doctors and para staff.
  • Provide effective communication between associates, clients, hospital leadership, and Central Team Support
  • Prepare the team on cases scheduled for the day, assist with any transfers of cases from the day before or external referrals to provide continuity of care, and triage the treatment board.
  • Assisted practice manager in identifying potential 'bottlenecks' and formulating solutions to remove barriers in medical operations and labor requirements that would impede the doctors in providing best patient care.
  • Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
  • Address broken equipment issues and assist in inventory management.
  • Assist with management of finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
  • Ensured maximum productivity and maintained positive patient flow.
  • Assist with surgeries and procedures.
  • Obtain relevant health history and information from clients and maintain medical charts.
  • Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
  • Assisted with training, guiding, and mentoring of nurses, client service coordinators and other support staff


Veterinary Technician

Greenbriar Veterinary Hospital and Luxury Pet Resort
02.2018 - 07.2019
  • Duties include but not limited to assisting veterinarian with day to day processes and procedures, monitoring surgeries, run lab work, perform radiographs and assisted and performing ultrasound, preparing and reading cytologies, administering vaccines and certain medications, client education, checking in/out clients, cleaning surgical instruments, and keeping up with hospital maintenance

Client Service Coordinator

Banfield Pet Hospital of Greenbelt
12.2014 - 02.2018
  • Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Educate clients about OWPs and recommend preventative care
  • Assist incoming/outbound client phone calls.
  • Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions.
  • Scheduling appointments for OWP and non OWP clients.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Pet Care Assistant

Banfield Pet Hospital
08.2014 - 12.2014
  • Preparing the treatment room for examination of pets and all necessary medical item and supplies.
  • Prepare vaccines, fecal loops, slides, etc. for the veterinarian and/or veterinary technician.
  • Set up fecals, smears, and skin scrapings.
  • Provide client education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets.
  • Serve as support to the Client Services Coordinator staff on an as-needed basis
  • Hold or restrain pets during examination, treatment, or inoculation
  • Prepare routine in-house laboratory tests (Canine heartworm, feline leukemia, FIV, and canine parvovirus).
  • Monitor the comfort of hospitalized patients.
  • Ensure the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages and pets, clean the surgical suite and instruments.

Volunteer

Frederick County Animal Control
12.2010 - 12.2011
  • Assist at local adoption events, walk and exercise pets, feed and water animals, groom animals (bathing and brushing).
  • Clean cages, dishes and bedding, assist patrons visiting animals and answer any potential adopters questions.
  • Assist staff with medical care of animals, help in the training of pets, assist in the spay and neuter clinic.

Education

Associate of Science - Veterinary Technology

Penn Foster College
Scottsdale, AZ
04.2025

High school diploma - Vet Technology - Small Animals

Frederick High School
Frederick, MD
01.2013

Skills

  • Recruiting
  • HR sourcing
  • Sales
  • Financing
  • Scheduling
  • Medical Terminology
  • Customer Service Skills
  • Computer Skills
  • Animal Restraint
  • Animal Care
  • Hospitality
  • Animal Handling
  • Medical Imaging
  • Triage
  • Patient Care
  • Time Management
  • Medication Administration
  • Venipuncture

Additional Information

Microsoft: Word, Excel, and Outlook.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Remote Telehealth Veterinary Nurse

Small Door Veterinary
04.2021 - Current

Veterinary Nurse Assistant Shift Lead

Banfield Pet Hospital
07.2018 - 06.2021

Veterinary Technician

Greenbriar Veterinary Hospital and Luxury Pet Resort
02.2018 - 07.2019

Client Service Coordinator

Banfield Pet Hospital of Greenbelt
12.2014 - 02.2018

Pet Care Assistant

Banfield Pet Hospital
08.2014 - 12.2014

Volunteer

Frederick County Animal Control
12.2010 - 12.2011

Associate of Science - Veterinary Technology

Penn Foster College

High school diploma - Vet Technology - Small Animals

Frederick High School
Diamisha Valentine