DIAMON (BROYER) WEST
Columbus,USA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Columbus, GA
09.2020 - 01.2025
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Instructed new employees in proper use of varied beverage equipment.
- Utilized POS system to receive and process customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized official and off-menu coffee and tea preparations.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Cashier Team Lead
AAFES
Fort Benning, GA
10.2019 - 09.2020
- Scanned, priced and bagged customer groceries quickly to keep lines moving
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers
- Verified customer identification for alcohol or tobacco purchases
- Answered customer quests, provided store information and escorted to desired store areas
Nanny
Cpt. K.Hamilton
Vilseck, Germany
09.2018 - 08.2019
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth
- Scheduled periodic appointments for doctor, dentist or haircut services
- Helped children complete homework and special assignments daily to support academic performance
- Provided safe transportation to and from activities and events
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations
Housekeeper
Pipenbrock
Vilseck, Germany
09.2017 - 03.2018
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness
- Interacted pleasantly with clients and guests when performing daily duties
- Swept and damp-mopped private stairways and hallways
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents
Education
Diploma - Phlebotomy
First Step Health Agency
Columbus, Ga06.2021
Diploma - Pharmacy Technology
Baltimore City College
Baltimore, MD03.2019
High School Diploma -
Florence Township Memorial High School
Florence, NJ06.2011
Some College (No Degree) - Nursing
Columbus Technical College
Columbus, GADiploma - Cardiovascular Technology
Omega Institute
Blackwood, NJSome College (No Degree) - Early Childhood Education
Wesley College
Dover, DESkills
- Patient assessments
- Basic nursing care
- Task prioritization
- Self-reflection
- Clinical judgment
- Privacy and confidentiality
- Infection control standards
- Vital signs monitoring
- Housekeeping abilities
- Dependable
- Reliability and trustworthiness
- Self-confidence
- Time management
- Growth mindset
Timeline
Barista
Starbucks
09.2020 - 01.2025
Cashier Team Lead
AAFES
10.2019 - 09.2020
Nanny
Cpt. K.Hamilton
09.2018 - 08.2019
Housekeeper
Pipenbrock
09.2017 - 03.2018
Diploma - Phlebotomy
First Step Health Agency
Diploma - Pharmacy Technology
Baltimore City College
High School Diploma -
Florence Township Memorial High School
Some College (No Degree) - Nursing
Columbus Technical College
Diploma - Cardiovascular Technology
Omega Institute
Some College (No Degree) - Early Childhood Education
Wesley College
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