DIAMON GEER
Smyrna,GA
Summary
Knowledgeable customer service professional. Motivated, organized, and detail-oriented with a talent for critical thinking and multitasking in a high pressure and fast paced environment. Outstanding communication and interpersonal skills, able to evaluate priorities for time management. Exhibits professionalism in all aspects of customer service written and verbal communications and administrative duties. Proven leader that excels at research skills with demonstrated success in study design and execution.
Overview
8
8
years of professional experience
Work History
Server /Keyholder
Toast On Lenox
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handles complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted in training new hires, providing guidance on restaurant standards
Finance & Funding Assistant/Customer Relations Manager
Hyundai & Genesis Of Greer, SC
07.2021 - 08.2023
- Interview customers for accuracy of applications
- Collaborated on cross-departmental teams to streamline communication between departments involved in funded projects.
- Package contracts to submit to the banks for funding
- Kept daily record of contracts in transit
- Scan all deals sent to the bank
- Data entry, set appointments for service and follow up to assure dealership received a positive CXI
- Process fleet invoices and stock in cars
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Sales Consultant
Hyundai & Genesis Of Greer
06.2020 - 07.2021
- Greeting potential customers and assessing purchasing needs by listening and providing recommendations based on customers' automotive requirements
- Research new car products and trends through automotive releases to stay up to date and make best recommendations to potential customers
- Demonstrating car functions to customers, describing options, explaining related purchasing costs, and accompanying customers on test drives
- Qualifying warm internet leads and follow up with information regarding new and pre-owned vehicle availability, options and price.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Receptionist Administrator
Hyundai Of Greer
05.2016 - 08.2020
- Increase customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Bachelor of Science - Biology
Benedict College
Columbia, SC05.2020
Diploma -
Riverside High School
Greer, SC05.2015
Skills
- Customer Service
- Administration
- Research management
- Training
- Receptionist
- Sample Testing
- Data Analysis
- Laboratory Experiments
Timeline
Server /Keyholder
Toast On Lenox
04.2023 - Current
Finance & Funding Assistant/Customer Relations Manager
Hyundai & Genesis Of Greer, SC
07.2021 - 08.2023
Sales Consultant
Hyundai & Genesis Of Greer
06.2020 - 07.2021
Receptionist Administrator
Hyundai Of Greer
05.2016 - 08.2020
Bachelor of Science - Biology
Benedict College
Diploma -
Riverside High School
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